Management of service operations : text, cases, and readings
- Responsibility
- W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff.
- Imprint
- Boston : Allyn and Bacon, c1978.
- Physical description
- xv, 734 p. : ill ; 24 cm.
At the library
SAL3 (off-campus storage)
Stacks
Request (opens in new tab)
| Call number | Status |
|---|---|
| HD9981.5.S27 |
More options
Description
Creators/Contributors
- Author/Creator
- Sasser, W. Earl.
- Contributor
- Olsen, Richard Paul.
- Wyckoff, D. Daryl.
- Harvard University. Graduate School of Business Administration.
Contents/Summary
- Bibliography
- Includes bibliographical references and index.
Subjects
- Subjects
- Service industries > United States > Management > Case studies.
Bibliographic information
- Publication date
- 1978
- Note
- Based on case studies developed at the Harvard Business School.
- ISBN
- 0205061044
- 9780205061044
Browse related items
Start at call number:
