- Dedication Acknowledgements Authors' Note Foreword
- Part 1: Introduction Chapter One: The Critical Value of 911 Call Analysis Chapter Two: Case Study: Mr. and Mrs. Hunt
- Part 2: Who Is the Call About? Chapter Three: Does the Caller Demand Help? Chapter Four: Does the Caller Provide an Immediate Assessment of the Victim? Chapter Five: Who is the Caller's Focus? Chapter Six: Does the Caller Accept the Victim's Death? Chapter Seven: Does the Caller Provide Aid to the Victim as Directed?
- Part 3: What is the Call About? Chapter Eight: Is the Information Relevant? Chapter Nine: How Does the Caller Describe the Situation? Chapter Ten: How Does the Caller Prioritize the Information? Chapter Eleven: How Does the Caller Describe the Conditions?
- Part 4: How is the Call Made? Chapter Twelve: Does the Caller Express Urgency or No Urgency? Chapter Thirteen: Is the Caller Fearful? Chapter Fourteen: Is the Caller in Close Proximity to the Victim? Chapter Fifteen: Does the Caller Begin with Initial Sounds or Initial Delays? Chapter Sixteen: Does the Caller Use Aggressive Demands or Passive Defenses? Chapter Seventeen: Does the Caller Show Cooperation with Dispatcher or Resistance to Dispatcher?
- Part 5: Independent Guilty Indicators Chapter Eighteen: Attempts to Convince Chapter Nineteen: Awkward Phrases Chapter Twenty: Conflicting Facts Chapter Twenty-One: "Huh?" Factor Chapter Twenty-Two: "I Don't Know" Chapter Twenty-Three: Isolated "Please" Chapter Twenty-Four: Lack of Contractions Chapter Twenty-Five: No Modulation Chapter Twenty-Six: Unexplained Knowledge Chapter Twenty-Seven: Indicators Trending Toward Guilty
- Part 6: The Big Picture Chapter Twenty-Eight: Does the Call Match the Scene? Chapter Twenty-Nine: Create a Timeline: Murder Does Not Happen in a Vacuum
- Part 7: 911 Analysis Tips for the Law Enforcement Team Chapter Thirty: 911 Analysis Tips for Dispatchers Chapter Thirty-One: 911 Analysis Tips for Patrol Officers Chapter Thirty-Two: 911 Analysis Tips for Investigators Chapter Thirty-Three: 911 Analysis Tips for Prosecutors Chapter Thirty-Four: Case Studies Epilogue Appendices Appendix A: Case Study Analyses Appendix B: Glossary of Terms Index.
- (source: Nielsen Book Data)
This book provides police investigators and homicide detectives with a practical method of analyzing 911 homicide calls to uncover the truth. A structured analysis of 911 homicide calls can directly aid in developing investigative leads, planning interviews and solving cases. Case examples present proven, reliable methods as to when a caller is telling the truth or not. This book lays out a framework to analyze the call to determine truth from fiction. Every member of the investigative team, from call-taker to first responder, investigator, coroner's investigators, and prosecutor, can contribute to the success of investigations through their knowledge of 911 call analysis.
(source: Nielsen Book Data)