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Book
23, [2], 2, 15, 1280 p., 10 p. of plates : ill. (some col.), 1 folded map ; 27 cm.
East Asia Library
Book
23 p. : ill ; 28 cm.
SAL3 (off-campus storage)
Book
10 p. : ill ; 28 cm.
SAL3 (off-campus storage)
Book
xxviii, 250 pages : illustrations ; 23 cm
SAL3 (off-campus storage)
Journal/Periodical
v. : col. ill. ; 30 cm
SAL3 (off-campus storage)
Book
x, 42 pages : color illustrations ; 30 cm
Green Library
Book
1 online resource (xii, 161 p.) : ill.
This book constitutes the proceedings of the 4th International Workshop on Enterprise Applications and Services in the Finance Industry, FinanceCom2008, held in Paris, France, on December 13, 2008. The workshop spans multiple disciplines, including technical, economic, sociological and behavioral sciences. The guiding theme of this workshop was concerned with innovations in the financial services industry, driven by either new business models or changed regulations. The nine presented papers with the keynote speech were carefully reviewed and selected from numerous submissions. The topics covered are financial markets and customers, service-oriented architectures, and regulation and compliance.
(source: Nielsen Book Data)9783642011962 20160528
Book
1 online resource (xix, 402 pages) : illustrations (black and white)
  • WHAT WENT WRONG? -- 1. Why Trustworthiness is Important -- 2. How Changes to the Financial Services Industry Eroded Trust -- 3. The Limits to Compensation in the Financial Sector -- 4. A Short History of Crisis and Reform -- 5. Failures of Regulation and Governance -- TRUSTWORTHINESS, MOTIVATIONS, AND ACCOUNTABILITY -- 6. Trustworthiness and Motivations -- 7. Regard for Others -- 8. Trust, Trustworthiness, and Accountability -- PROBLEMS WITH THE LEGAL AND REGULATORY SYSTEM -- 9. Financial Crisis and the Decline of Fiduciary Law -- 10. Professional Obligation, Ethical Awareness, and Capital Market Regulation -- 11. Systemic Harms and the Limits of Shareholder Value -- CRAFTING THE REMEDIES -- 12. Ethics Management in Banking and Finance -- 13. Toward a More Ethical Culture in Finance: Regulatory and Governance Strategies -- 14. Trust, Conflicts of Interest, and Fiduciary Duties -- 15. A Warrant for Pain: Caveat Emptor vs. the Duty of Care in American Medicine, c. 1970-2010 -- 16. Restoring Trust.
  • (source: Nielsen Book Data)9780198712220 20160618
Adam Smith's 'invisible hand' relied on the self-interest of individuals to produce good outcomes. Economists' belief in efficient markets took this idea further by assuming that all individuals are selfish. This belief underpinned financial deregulation, and the theories on incentives and performance which supported it. However, although Adam Smith argued that although individuals may be self-interested, he argued that they also have other-regarding motivations, including a desire for the approbation of others. This book argues that the trust-intensive nature of financial services makes it essential to cultivate such other-regarding motivations, and it provides proposals on how this might be done. Trustworthiness in the financial services industry was eroded by deregulation and by the changes to industry structure which followed. Incentive structures encouraged managers to disguise risky products as yielding high returns, and regulation failed to curb this risk-taking, rent-seeking behaviour. The book makes a number of proposals for reforms of governance, and of legal and regulatory arrangements, to address these issues. The proposals seek to harness values and norms that would reinforce 'other-regarding' behaviour, so that the firms and individuals in the financial services act in a more trustworthy manner. Four requirements are identified which together might secure more strongly trustworthy behaviour: the definition of obligations, the identification of responsibilities, the creation of mechanisms which encourage trustworthiness, and the holding to account of those involved in an appropriate manner. Financial reforms at present lack sufficient focus on these requirements, and the book proposes a range of further actions for specific parts of the financial industry.
(source: Nielsen Book Data)9780198712220 20160618
Book
84 p. : col. ill. ; 30 cm.
Green Library
Book
xvi, 82 p. : ill. ; 23 cm.
This publication presents the results of an access to financial services survey administered to Nepali households in 2005 and explains what hinders access by low income households and small business to financial institutions. The obstacles are identified on the basis of an in-depth analysis of the performance of the microfinance sector and of selected banks.
(source: Nielsen Book Data)9780821369890 20160528
Green Library
Book
29 p. : col. ill. ; 30 cm.
Green Library
Book
xxi, 484 p. : ill. ; 24 cm.
  • Foreword-- L. Zicklin. Preface. 1. Creating Value in Financial Services-- E.L. Melnick, et al. Section I: Customer Value Focused Strategies. 2. The Changing Global Environment of Financial Services-- A.R. Kan. 3. Universal Banking: Does it Work?-- D. Rogers. 4. Universal Banking: A Shareholder Value Perspective-- I. Walter. 5. Redefining Customer Relationships in the Age of the Ascendant Customer-- T.L. Monahan III. 6. Out of the Fog: Creating Value by Assembling and Managing a Portfolio of Services-- P.R. Nayyar. 7. Challenges of Product Delivery in Emerging Markets-- A. Bhargava. 8. Modeling Services of Financial Institutions in Emerging Markets-- E.L. Melnick. Section II: Customer Value Focused Services. 9. Creating Value: Evolution and Management of Financial Derivatives-- J.O. Matthews, C.A. Rusinko. 10. Electronic Commerce and Financial Services: Going for Broke?-- A. Hosking, et al. 11. The Internet Channel Revolution: The Case of Charles Schwab-- S. Dewan, H. Menselson. 12. Lessons from Developing the Yield Book-- E.R. Battifarano. Section III: Customer Value Focused Systems. 13. Impending Revolution in Corporate Information Technology Departments-- K. McGilloway. 14. Financial Service Networks: Access, Cost Structure and Competition-- U.S. Karmarkar. 15. The Potential for Virtual Work to Enhance Value in Financial Services Firms-- R.L.M. Dunbar, R. Garud. 16. Designing Electronic Market Institutions for Bond Trading-- M. Fan, et al. 17. Staffing Challenges in Financial Services-- R.C. Larson, E.J. Pinker. 18. Call Centers in Financial Services: Strategies, Technologies and Operations-- M.L. Pinedo, et al. 19. PruServ(t): A Call Center Support System-- J. Alouisa, et al. Section IV: Customer Value Focused Measures of Success. 20. Process Improvement in Financial Services: A Focused Approach-- P.D. Patel. 21. How do Financial Services Stack Up? Findings from a Benchmarking Study of the US Financial Service Sector-- R.B. Chase, et al. 22. Value Creation and Process Management: Evidence from Retail Banking-- F.X. Frei, P.T. Harker. 23. Bank Productivity: Promises Unrealized-- W.I. Cutler. 24. Productivity in Service Industries: Implications of the Boskin Commission Report-- R. Solow.
  • (source: Nielsen Book Data)9780792385721 20160609
Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succeed in today's competitive environment. The book is based on two conferences held at New York University: the first, 'Creating Value in Financial Services', held in March 1997, and the second, 'Operations and Productivity in Financial Services', in April 1998. The book is essentially designed to be a compendium of leading edge thinking and practice in the management of financial services firms. There is no book today that has this focus. It contains ideas that can apply to other service industries. Topics addressed are increasingly important worldwide as the financial services industries consolidate and search for innovative new directions and ways to create value in a fiercely competitive environment.
(source: Nielsen Book Data)9780792385721 20160609
Business Library
Book
9 p. ; 28 cm.
SAL3 (off-campus storage)
Book
58 p. : ill. ; 28 cm.
Book
20 p. : ill ; 28 cm.
SAL3 (off-campus storage)
Book
16 p. : ill ; 28 cm.
SAL3 (off-campus storage)
Book
xii, 60 p. : ill. ; 25 cm.
SAL3 (off-campus storage)

18. Global money management [1990 - ]

Journal/Periodical
v. ; 28 cm.
Book
xxiii, 131 p. : ill ; 24 cm.
Business Library
Book
v. ; 27 cm.
  • No. 1. France / [by Gary Humphreys and edited by Tom Ehrbar]
  • No. 2. Italy / [by Mario Cataldo, Riccardo Loi and Giorgio Milesi and edited by Tom Ehrbar]
  • No. 3. Spain / [written by Mary Milliken and edited by Tom Ehrbar]
  • No. 4. West Germany / [written by Michael Metcalfe in Copenhagen and edited by Tom Ehrbar]
SAL3 (off-campus storage)

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