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Book
xvii, 246 p.
Book
xiii, 218 p. : ill. ; 24 cm.
  • Figures-- Tables-- Acknowledgements-- 1. Outsourcing-- 2. What we know about outsourcing-- 3. A new perspective-- 4. The outsourcing process-- 5. Shifting the curve-- 6. Shifts of the curve-- 7. Managing outsourcing-- 8. Outsourcing research agenda-- 9. Future trends and conclusions-- Appendix-- References.
  • (source: Nielsen Book Data)9780521682787 20160528
Outsourcing has become one of the key restructuring tools for companies seeking to boost their growth and business performance. As the outsourcing phenomenon has mushroomed, so a range of academic studies have sought to define and describe a unifying theoretical model. Outsourcing: Design, Process and Performance draws upon managerial, economic, sociological, historical and psychological perspectives to bring about a new understanding of how outsourcing design and the outsourcing process feed into the performance of firms. Blending empirical insights from a range of international cases and large-scale statistical tests with existing theoretical perspectives, the author argues that a negative curvilinear relationship exists between outsourcing and firm performance. A critical analysis of current outsourcing strategies, together with a discussion of future trends, offers a new agenda for academic researchers and business managers alike.
(source: Nielsen Book Data)9780521682787 20160528
Green Library

3. Outsourcing [2013]

Book
168 pages : color illustrations ; 24 cm.
  • What is the global impact of outsourcing? Offshore outsourcing helps workers all over the world / Monitor Company Group ; Bad apple : could the era of exploitation outsourcing be near its end? / Ed Frauenheim ; Socially responsible outsourcing can reduce poverty worldwide / Leila Janah, as told to Christina Hernandez Sherwood ; Outsourcing to US workers is a growing trend with economic advantages / Vivek Wadhwa
  • Is outsourcing good for business? Outsourcing can boost corporate innovation / Sarah Murray ; IT outsourcing : how offshoring can kill motivation / Willy Shih and Gary Pisano, as told to Stephanie Overby ; Outsourcing increases corporate profitability / Capgemini Consulting ; Outsourcing does not always increase corporate profitability / Michael Hiltzik
  • What impact has outsourcing had on the US economy? Offshore outsourcing has damaged the US economy / Paul Craig Roberts ; Offshore outsourcing has not damaged the US economy / Michael Newkirk ; Offshore outsourcing can favor some high-skill service providers / J. Bradford Jensen and Lori G. Kletzer ; Offshore outsourcing negatively impacts high-skill service providers / David Sirota
  • How should the US government regulate outsourcing? The US guest worker visa program should be overhauled / Ronil Hira ; The US guest worker visa program needs to be expanded / TechAmerica Foundation ; Legislation to limit outsourcing is essential and effective / Jerry McNerney ; Limiting outsourcing through legislation does not work / Patrick Thibodeau.
Green Library
Book
140 pages : illustrations ; 21 cm
SAL3 (off-campus storage)
Book
xxx, 788 pages : illustrations ; 25 cm.
  • Contents: Dedication to Ronald Coase Acknowledgements Introduction Leslie P. Willcocks and Mary C. Lacity PART I THE THEORETICAL FOUNDATION, CRITIQUES AND REVIEW OF TRANSACTION COST ECONOMICS 1. R.H. Coase (1937), 'The Nature of the Firm' 2. Oliver E. Williamson (1991), 'Comparative Economic Organization: The Analysis of Discrete Structural Alternatives' 3. Ian R. Macneil (1978), 'Contracts: Adjustment of Long-term Economic Relations Under Classical, Neoclassical, and Relational Contract Law' 4. R.H. Coase (1998), 'The New Institutional Economics' 5. Sumantra Ghoshal and Peter Moran (1996), 'Bad for Practice: A Critique of the Transaction Cost Theory' 6. Richard Carter and Geoffrey M. Hodgson (2006), 'The Impact of Empirical Tests of Transaction Cost Economics on the Debate on the Nature of the Firm' 7. Jeffrey T. Macher and Barak D. Richman (2008), 'Transaction Cost Economics: An Assessment of Empirical Research in the Social Sciences' 8. Mary C. Lacity, Leslie P. Willcocks and Shaji Khan (2011), 'Beyond Transaction Cost Economics: Towards an Endogenous Theory of Information Technology Outsourcing' PART II VERTICAL INTEGRATION 9. Kirk Monteverde and David J. Teece (1982), 'Supplier Switching Costs and Vertical Integration in the Automobile Industry' 10. David T. Levy (1985), 'The Transactions Cost Approach to Vertical Integration: An Empirical Examination' 11. Soon Ang and Detmar W. Straub (1998), 'Production and Transaction Economies and IS Outsourcing: A Study of the U.S. Banking Industry' 12. Mark Wahrenburg, Andreas Hackethal, Lars Friedrich and Tom Gellrich (2006), 'Strategic Decisions Regarding the Vertical Integration of Human Resource Organizations: Evidence for an Integrated HR Model for the Financial Services Industry in Germany, Austria and Switzerland' 13. Matthew Bidwell (2010), 'Problems Deciding: How the Structure of Make-or-Buy Decisions Leads to Transaction Misalignment' 14. Nicholas S. Argyres and Todd R. Zenger (2012), 'Capabilities, Transaction Costs, and Firm Boundaries' PART III CONTRACTUAL RELATIONSHIPS 15. Laura Poppo and Todd Zenger (2002), 'Do Formal Contracts and Relational Governance Function as Substitutes or Complements?' 16. Paul L. Joskow (1987), 'Contract Duration and Relationship-Specific Investments: Empirical Evidence from Coal Markets' 17. Martin Brown, Armin Falk and Ernst Fehr (2004), 'Relational Contracts and the Nature of Market Interactions' 18. Shaila M. Miranda and C. Bruce Kavan (2005), 'Moments of Governance in IS Outsourcing: Conceptualizing Effects of Contracts on Value Capture and Creation' 19. Vivek Choudhury and Rajiv Sabherwal (2003), 'Portfolios of Control in Outsourced Software Development Projects' 20. Kathleen M. Eisenhardt (1989), 'Agency Theory: An Assessment and Review' 21. Kyle J. Mayer and Robert M. Salomon (2006), 'Capabilities, Contractual Hazards, and Governance: Integrating Resource-based and Transaction Cost Perspectives' PART IV GLOBAL SOURCING DECISIONS 22. Gene M. Grossman, Elhanan Helpman and Adam Szeidl (2005), 'Complementarities between Outsourcing and Foreign Sourcing' 23. Robert C. Feenstra and Gordon H. Hanson (2005), 'Ownership and Control in Outsourcing to China: Estimating the Property-Rights Theory of the Firm' 24. Pol Antras (2005), 'Property Rights and the International Organization of Production' 25. Janet Y. Murray, Masaaki Kotabe and Stanford A. Westjohn (2009), 'Global Sourcing Strategy and Performance of Knowledge-Intensive Business Services: A Two-Stage Strategic Fit Model' 26. Matthias Holweg, Andreas Reichhart and Eui Hong (2011), 'On Risk and Cost in Global Sourcing' PART V INNOVATION AND OUTSOURCING 27. Michael A. Stanko and Roger J. Calantone (2011), 'Controversy in Innovation Outsourcing Research: Review, Synthesis and Future Directions' 28. Carmen Weigelt and M.B. Sarkar (2012), 'Performance Implications of Outsourcing for Technological Innovations: Managing the Efficiency and Adaptability Trade-Off ' 29. Jeremy Howells, Dimitri Gagliardi and Khaleel Malik (2008), 'The Growth and Management of R&D Outsourcing: Evidence from UK Pharmaceuticals' PART VI ECONOMIC AND PERFORMANCE EFFECTS 30. Kholekile L. Gwebu, Jing Wang and Li Wang (2010), 'Does IT Outsourcing Deliver Economic Value to Firms?' 31. Mary C. Lacity, Stan Solomon, Aihua Yan and Leslie P. Willcocks (2011), 'Business Process Outsourcing Studies: A Critical Review and Research Directions' 32. Markus Reitzig and Stefan Wagner (2010), 'The Hidden Costs of Outsourcing: Evidence from Patent Data' 33. George N. Kenyon and Mary J. Meixell (2011), 'Success Factors and Cost Management Strategies for Logistics Outsourcing' 34. Ronald F. Premuroso, Terrance R. Skantz and Somnath Bhattacharya (2012), 'Disclosure of Outsourcing in the Annual Report: Causes and Market Returns Effects' 35. Joseph Chen, Harrison Hong, Wenxi Jiang and Jeffrey D. Kubik (2013), 'Outsourcing Mutual Fund Management: Firm Boundaries, Incentives, and Performance' Index.
  • (source: Nielsen Book Data)9781783471805 20160618
In this wide-ranging collection, Professor Willcocks and Professor Lacity examine the economic determinants and outcomes of outsourcing and offshoring at both the firm and country levels. They provide a comprehensive overview of the topic, offering an interdisciplinary perspective, which covers the empirical and theoretical research not only of economists but also of researchers from other disciplines, most notably business strategy, information systems and international business. With an authoritative, original introduction by the editors, the book will be an indispensible guide to students and scholars, wishing to understand the theoretical and empirical research on the economics of outsourcing from its beginnings in the 1930s to current thinking.
(source: Nielsen Book Data)9781783471805 20160618
Green Library
Book
113 p. : ill.
Book
xiii, 241 p. : ill. ; 24 cm.
  • Foreword. Preface. Acknowledgments. PART ONE: BPO Overview. CHAPTER 1: What Is So Revolutionary about BPO? CHAPTER 2: Who Is Using BPO and How? PART TWO: To BPO or Not to BPO? CHAPTER 3: Identify and Select the BPO Opportunity. CHAPTER 4: Identify and Manage the Costs of BPO. PART THREE: BPO Vendor Selection. CHAPTER 5: Identify and Select a BPO Vendor. CHAPTER 6: BPO Contracts. PART FOUR: Executing an Outsourcing Project. CHAPTER 7: Managing the BPO Transition. CHAPTER 8: Managing the Buyer--Vendor Relationship. CHAPTER 9: Infrastructure Considerations and Challenges. CHAPTER 10: Business Risks and Mitigation Strategies. PART FIVE: The Future of BPO. CHAPTER 11: Future Potential for BPO. Endnotes. Index.
  • (source: Nielsen Book Data)9780471655770 20160605
Business Process Outsourcing (BPO) is becoming the new revolution as companya s of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step--by--step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations. aeo Discusses both the how and why of business process outsourcing with a straightforward "how to" approach. aeo Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. aeo Empowers businesses of all sizes to take advantage of this all--encompassing business revolution.
(source: Nielsen Book Data)9780471655770 20160605
Book
x, 230 p. : ill. ; 23 cm.
  • Preface. 1. The BPO Revolution. 2. Identifying and Selecting the BPO Opportunity. 3. Identifying and Managing the Costs of BPO. 4. Vendor Selection and Contracting. 5. Managing BPO-Related Change. 6. Infrastructure Considerations and Challenges. 7. Business Risks and Mitigation Strategies. Index.
  • (source: Nielsen Book Data)9780471709879 20160605
This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. Shows managers how a BPO strategy can save the company money and create jobs domestically. Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.
(source: Nielsen Book Data)9780471709879 20160605
Book
xii, 326 p. : ill. ; 26 cm.
Outsourcing has become an increasingly important issue for many organisations. This book provides a framework for an up-to-date understanding of the outsourcing process and the key issues associated with it. It integrates a number of contemporary topics including benchmarking, buyer-supplier relationships, organisational behaviour, competitor analysis, and technology influences. The analysis draws upon both empirical research and real case studies. The author starts by providing guidelines as to when outsourcing is appropriate and what its implications will be, before moving on to explain how outsourcing is implemented. The benefits of both successful outsourcing and the risks and consequences of outsourcing failure are outlined. The book is ideal for use by postgraduate students studying the area of outsourcing. It would also benefit industry managers who are considering outsourcing or who already have outsourcing programmes in place.
(source: Nielsen Book Data)9786610431458 20160527
Book
xiii, 178 p. : ill., maps ; 25 cm.
  • Why Intercultural Competency?.- India - the Country.- The Society and Culture in India.- India's IT & BPO Industry.- Human Resources.- Interactions with India.- Conducting Offshore Projects.- Use of Expatriates.- Recommendations for Effective Collaboration.
  • (source: Nielsen Book Data)9783540890775 20160605
Globalization requires effective international and cross-cultural collaboration. When project teams from Western cultures first come into contact with colleagues from the Indian IT and BPO industry, prejudices against the new and unknown are typically amplified. This book is a start on the journey of cultural appreciation for managers, project leaders, and offshore coordinators working together with Indians. It is also a resource for business managers and company strategists seeking to understand the softer aspects behind the headlines that the Indian IT and BPO industry so frequently creates. Being both academically well researched and an account of the author's many years of personal experience in India, the book opens with a description of cultural dimensions that help to break down culturally driven matters. It provides background information about India as a country and a social system. Examining the development and current status of India's IT and BPO industry, it moves on to describe the dynamics of its workforce. The book then provides practical information on how to communicate, negotiate, and interact with Indian colleagues, and intelligently utilize expatriates. It closes by formulating recommendations for a more effective collaboration.
(source: Nielsen Book Data)9783540890775 20160605
dx.doi.org SpringerLink
Book
297 p. : ill ; 28 cm.
SAL3 (off-campus storage)
Book
185 p. : ill. ; 25 cm.
  • The need for productivity
  • The history and myths of outsourcing
  • Strange bedfellows - the opportunists of outsourcing
  • Market myopia, Enron, and political overreaction
  • The economics of who's right and who's wrong
  • Screw it, I'll outsource
  • The "difficult in" over the "easy out"
  • Fear of a global planet
  • The last of the spirits
  • Solutions, what if
  • Conclusion : get involved.
Buffington clarifies the role of outsourcing in business today so that Americans can focus on something that really matters - real increases in productivity and competitiveness in a global economy. In most cases, he contends, neither outsourcing nor its close cousin, off-shoring, are effective as a means to their intended end. Moreover, Americans focus much negative energy on off-shoring, when domestic outsourcing might be more harmful to the U.S. economy. Corporations lack awareness of this distinction, and, therefore, they don't know which should be implemented in what circumstances. Such ignorance is not only an obstacle for any company seeking to implement a successful outsourcing strategy, but also a dire threat to the long-term growth of the American economy.Buffington demonstrates that outsourcing often functions as an "easy out" for corporations that are reluctant to look at the root causes of their problems, whether low productivity, lack of innovation, or an unwillingness to invest in marketing, promotion, and sales. He argues that corporate productivity, or the lack thereof, drives the success (or failure) of outsourcing or off-shoring more than the act itself. This book challenges America's business leaders to find their productivity, and then make outsourcing decisions, instead of vice versa.
(source: Nielsen Book Data)9780313345029 20160528
Green Library
Book
xx, 208 p. : ill ; 25 cm.
  • List of Tables and Figures-- Preface-- Part I. Introduction to Outsourcing-Insourcing in an International Context-- 1. Introduction to Outsourcing-Insourcing-- 2. Advantages and Disadvantages of Outsourcing-Insourcing-- 3. Outsourcing-Insourcing in an International Context-- 4. Planning International Outsourcing-Insourcing-- Part II. Methodologies for Different Types of Outsourcing-Insourcing Decisions-- 5. International Outsourcing-Insourcing Metrics-Based Methodologies-- 6. Financial Methodologies for the Initial Outsourcing-Insourcing Decision-- 7. Methodologies for Selecting Outsourcing-Insourcing Partners-- 8. Methodologies for Allocating Business Activities Between Outsourcers and Insourcers-- Epilogue: There Are Wrong Ways and Rights Ways to Do Outsourcing-Insourcing in an International Context Index.
  • (source: Nielsen Book Data)9780765615855 20160528
Designed for upper-level undergraduate or graduate courses in production-operations management, management information systems, international business, and strategic management, this text focuses on concepts, processes, and methodologies for firms planning to undertake or currently involved in outsourcing-insourcing decisions. "Outsourcing and Insourcing in an International Context" is the only available text that includes coverage of the international risk factors associated with this strategy. The book presents a balanced view of the positive and negative aspects of outsourcing, and provides essential coverage of the fundamental techniques involved in any outsourcing-insourcing decision. In addition, it discusses the ethical ramifications of outsourcing for companies and governments around the world. Each chapter includes learning objectives, discussion questions, and sample problems. An Instructor's Manual, Test Bank, and PowerPoint presentation are available to teachers who adopt the text.
(source: Nielsen Book Data)9780765615855 20160528
SAL3 (off-campus storage)
Book
xx, 208 p. : ill. ; 24 cm.
  • List of Tables and Figures-- Preface-- Part I. Introduction to Outsourcing-Insourcing in an International Context-- 1. Introduction to Outsourcing-Insourcing-- 2. Advantages and Disadvantages of Outsourcing-Insourcing-- 3. Outsourcing-Insourcing in an International Context-- 4. Planning International Outsourcing-Insourcing-- Part II. Methodologies for Different Types of Outsourcing-Insourcing Decisions-- 5. International Outsourcing-Insourcing Metrics-Based Methodologies-- 6. Financial Methodologies for the Initial Outsourcing-Insourcing Decision-- 7. Methodologies for Selecting Outsourcing-Insourcing Partners-- 8. Methodologies for Allocating Business Activities Between Outsourcers and Insourcers-- Epilogue: There Are Wrong Ways and Rights Ways to Do Outsourcing-Insourcing in an International Context Index.
  • (source: Nielsen Book Data)9780765615855 20160528
Designed for upper-level undergraduate or graduate courses in production-operations management, management information systems, international business, and strategic management, this text focuses on concepts, processes, and methodologies for firms planning to undertake or currently involved in outsourcing-insourcing decisions. "Outsourcing and Insourcing in an International Context" is the only available text that includes coverage of the international risk factors associated with this strategy. The book presents a balanced view of the positive and negative aspects of outsourcing, and provides essential coverage of the fundamental techniques involved in any outsourcing-insourcing decision. In addition, it discusses the ethical ramifications of outsourcing for companies and governments around the world. Each chapter includes learning objectives, discussion questions, and sample problems. An Instructor's Manual, Test Bank, and PowerPoint presentation are available to teachers who adopt the text.
(source: Nielsen Book Data)9780765615855 20160528
Book
xlii, 614 p. ; 25 cm.
  • A Word from AIJA's President. Foreword. List of Contributors. Introduction. Part One: A View from the Industry: The perspective of the contractors-- P. Flores. The perspective of the sub-contractors-- M. Paton. An introduction to the legal issues-- R. Pardolesi, M. Granieri. Competition law aspects-- A. Frignani. Quality control and product liability-- J. Davey. Price, payment, guarantees of payment and price revision-- P. Ramquet. Industrial and intellectual property law aspects-- G. de Ulloa y Suelves. Labour law aspects-- M.-D. Fishelson. Insolvency law aspects -- A French perspective-- H. Chemouli. Insolvency law aspects -- A Nordic perspective-- P. Jaatinen, P. Salovaara. Customs law aspects -- A European and international perspective-- R.M. MacLean, S. Davis. International tax law aspects-- C. Duro. Mediation in cross-border sub-contracting agreements-- T. Garby. Part Two: General Report-- C.H. Mastellone. Questionnaire. National Reports: Belgium-- H. Reghif. China (Peoples' Republic)-- Y. Re. Czech Republic-- R. Pelikanova. England-- E. Gummers, et al. European Union -- Rules Of Origin -- A Definition under EU Law-- R.M. MacLean, S. Davis. Finland-- P. Jaatinen, P. Salovaara. France-- O. Personnaz. Germany-- D. Hass. Hong Kong-- C. Lambert. Hungary-- T. Balazs. India-- A. Hirani. Italy-- M. Granieri, C.H. Mastellone. Japan-- M. Shimada. Poland-- T. Komosa. Russia-- V. Avdyunin. Singapore-- K. Koh. Slovenia-- N. Pipan. Spain-- S. Cortes, R. Marquilles. Taiwan-- L. Chu. Thailand-- Johnston Stokes & Master. United States of America-- C. Habermehl. Appendices: Law No. 192 of 18 June 1998 (Italy). Act No. 120 of 1 June 1956 (as amended) (Japan). Index.
  • (source: Nielsen Book Data)9789041198266 20160528
Although cross-border industrial sub-contracting is the main tool of industrial organization in the global economy, practitioners in this important field are significantly hampered by a lack of uniform rules. This book offers a first step in discerning and formulating a framework for such rules, based on the experience of counsel for both contractors and sub-contractors in over twenty countries worldwide. It consists of the final papers, subsequently revised by the presenters, delivered at a conference held in Florence, in February 2000, under the auspices of the Union Internationale des Avocats (UIA) and the Association Internationale des Jeunes Avocats (AIJA). The authors cover a wide range of perspectives and issues that affect the negotiation and drafting of a sound cross-border industrial sub-contracting agreement, including the following: Competition law; quality control; product liability; payment clauses; security and guarantees; and industrial and intellectual property.
(source: Nielsen Book Data)9789041198266 20160528
Law Library (Crown)
Book
89 p. : ill. ; 28 cm.
new.sourceoecd.org under title "Public Management Occasional Papers Contracting Out Government Services"
SAL3 (off-campus storage)
Book
8 p. : ill. ; 30 cm.
SAL3 (off-campus storage)
Book
27 p. ; 28 cm.
SAL3 (off-campus storage)
Book
vi, 84 p. ; 22 cm.
Outsourcing increasingly is being used by firms around the world to gain focus on their core competences and strategies, whilst leveraging the resources available to them. - These advantages, however, depend upon effective management of the relationships involved. - What works, and what doesn't? - This critical issue is addressed drawing on the outsourcing experiences of four diverse organisations.
(source: Nielsen Book Data)9780868407715 20160528
SAL3 (off-campus storage)

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