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• Part I: The Theory and Structure of the IPM Model. The Origin. The Guiding Gurus. The Winning Edge. The Structure. Macro and Micro. IPM-An Overview. A Paradigm Shift. Part II: An Expanded Overview of Each Step of the IPM Model. The Positive Environment. The Variables. The Standards. Communication, Communication! The Feedback Loop. Diagnostics and Dynamics. Part III: Staying the Course in the Implementation of the IPM System. Learned Negatives. Run, With Patience.
• (source: Nielsen Book Data)

If you want to create and sustain a commitment to quality in your company - a commitment that pays off in increased customer satisfaction and profits, then Roger Slater is the man who can show you how to achieve it. "Integrated Process Management: A Quality Model", offers you a compelling, workable process management model, derived from the hard-earned successes of actual corporations. Slater draws on these real-world case studies to illustrate a six-step plan that will show you: how to institutionalize process standards; how to measure performance against those standards; how to manage performance to meet those standards; and how to run the plan on a computer. Slater's model is driven by an "obsession" with the customer, and supported b a dedication to the spirit of innovation, motivated people, leadership with values and integrity, and common sense stems that really work. The dynamic process management model described in this book will give you the skills you need right now to improve quality at every stage of operations - from initial product development to final product delivery.
(source: Nielsen Book Data)

This book gives the reader tools for optimizing performance and reducing variation in manufacturing. Statistical process control and Taguchi methods are featured in the book along with other less published techniques. The book covers the product life cycle from design to manufacturing and is aimed at improving industrial practice. Methods are shown through case studies and extensive graphics are used to illustrate points.
(source: Nielsen Book Data)

• Basic Concepts of Process Control Defect Prevention Concepts Process Definition and Measurement Problems Control Charts Problems Control Chart Sampling Concepts and Applications Problems Histograms Problems Interpretation of Control Charts Problems Process Capability Problems Simple Problem Analysis Tools Check Sheets Pareto Diagrams Problems Stratification and Graphs Problems Comparision Methods Problems Scatter Plots Problems Cause-and-Effect Diagrams and Problem Solving Defect Prevention System Building a Defect Prevention System Selected Bibliography
• Appendix I: Gage Evaluation
• Appendix II: Geometric Dimensioning and Tolerancing
• Appendix III: Tables.
• (source: Nielsen Book Data)

• The Quality Audit. Types of Quality Audits. Applications of the Quality Audit. Managing the Quality Audit. Initiating the Quality Audit. Planning the Quality Audit. The Quality Auditor. Systems Analysis. Working Papers. Quality Audit Sampling Plans and Decision Sampling. Analysis of the Quality Audit. Corrective Action and Follow with the Auditee. Reporting the Quality Audit. Measuring and Improving the Effectiveness of the Quality Audit. Conclusions.
• (source: Nielsen Book Data)

The quality audit, from initial request through planning, implementation, evaluation, reporting and follow-up is thoroughly presented in this step-by-step guide. The author explores each stage of the audit process from the point of view of the auditor and the client requesting the audit - with an in-depth focus on the special interests and needs of the organization being audited. Manager or engineers of quality control and quality assurance, auditors, and those in need of an auditor will find a straightforward comparison of the major national and international Quality System Standards, as well as a "hands on" explanation of both internal and external audit objectives. Administrative and technological aspects of the audit process are analyzed, and various types of working papers, documentation, and sampling plans are reviewed. It thoroughly covers the collection and analysis of audit data, the creation of reports, taking corrective action, and utilizing techniques for improving the audit process itself.
(source: Nielsen Book Data)