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Book
viii, 187 pages : illustrations ; 26 cm
  • Design and transformation as a problem for the public sector
  • Design foundations for transforming policies, organizations and public services
  • New approaches to policy design
  • Services as key to effective government
  • Organizational design practices and design legacies
  • The USPS Domestic Mail Manual transformation project
  • What do people know about an organization?
  • Engaging the organization
  • Reorganizing around users, pathways and shape
  • The tax forms simplification project
  • Developing design capability at the Australian taxation office
  • Expanding design discourse and design practice across government.
For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to policy outcome, however, is not a straightforward journey. It involves people and services as much as it involves policies and organizations. Of all organizations, perhaps government agencies are perceived to be the least likely to change. They are embedded in enormous bureaucratic structures that have grown over decades, if not centuries. In effect, many people have given up hope that such an institution can ever change its ways of doing business. And yet, from a human-centered design perspective, they present a fabulous challenge. Designed by people for people, they have a mandate to be citizen-centered, but they often fall short of this goal. If human-centered design can make a difference in this organizational context, it is likely to have an equal or greater impact on an organization that shows more flexibility; for example, one that is smaller in size and less entangled in legal or political frameworks. Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Revenue Service (1978-1983), the Domestic Mail Manual Transformation Project by the United States Postal Service (2001-2005) and the Integrated Tax Design Project by the Australian Tax Office. These case studies offer a unique demonstration of the role of human-centered design in policy context. This book aims to support designers and managers of all backgrounds who want to know more about reorienting policies, organizations and services around people.
(source: Nielsen Book Data)9781409436256 20170213
Law Library (Crown)
LAW-805S-01
Book
227 pages : color illustrations ; 24 cm
  • Introduction : conscience
  • Authority
  • Fantasy
  • Identity
  • Consequence
  • Compassion
  • Patience
  • Solitude
  • Melancholy
  • Humility
  • Memory
  • Desire - Change.
A compelling defense for the importance of design and how it shapes our behavior, our emotions, and our lives Design has always prided itself on being relevant to the world it serves, but interest in design was once limited to a small community of design professionals. Today, books on "design thinking" are best sellers, and computer and Web-based tools have expanded the definition of who practices design. Looking at objects, letterforms, experiences, and even theatrical performances, award-winning author Jessica Helfand asserts that understanding design's purpose is more crucial than ever. Design is meaningful not because it is pretty but because it is an intrinsically humanist discipline, tethered to the very core of why we exist. For example, as designers collaborate with developing nations on everything from more affordable lawn mowers to cleaner drinking water, they must take into consideration the full range of a given community's complex social needs. Advancing a conversation that is unfolding around the globe, Helfand offers an eye-opening look at how designed things make us feel as well as how-and why-they motivate our behavior.
(source: Nielsen Book Data)9780300205091 20170109
Law Library (Crown)
LAW-805S-01
Book
253 pages : chiefly illustrations (mostly color) ; 26 cm
  • Welcome
  • Growing up
  • Leaving the nest
  • Gainful employment
  • Independence
  • Risky business
  • DDC merch
  • Fields notes
  • Rock-n-roll efforts
  • Logos, logos, logos
  • The open road
  • Rescue efforts
  • Multiple impressions
  • Sharing the mess
  • Thick lines
  • DDC factory floor
  • Tall tales world tour
  • Dad
  • Mom
  • Appreciation.
Esquire. Ford Motors. The Obama Administration. Burton Snowboards. While all of these brands are vastly different, they share at least one thing in common: Aaron Draplin. The man behind developing the aesthetic and identity of these brands, Aaron Draplin is one of the new school of influential graphic designers who combines the power of design, social media, entrepreneurship, and DIY aesthetic to create a successful business and way of life. Draplin Design Co. is a mid-career survey of work, case studies, inspiration, road stories, lists, maps, how-tos, and advice. It includes examples of his work--posters, record covers, logos--and presents the process behind his design with projects like Field Notes and the Things We Love "State" Posters. Draplin also offers valuable advice and hilarious commentary that illustrates how much more goes into design than just what appears on the page. With Draplin's humour and pointed observations on the contemporary design scene, Draplin Design Co. is the complete package for the new generation of designers.
(source: Nielsen Book Data)9781419720178 20170109
Law Library (Crown)
LAW-805S-01
Book
xix, 359 pages : color illustrations ; 19 x 23 cm
  • Visualizing value. Introducing alignment diagrams
  • Fundamentals of mapping experiences
  • Visualizing strategic insight
  • A general process for mapping. Initiate : starting a mapping project
  • Investigate : researching the experience
  • Illustrate : drawing the diagram
  • Align : designing value
  • Envisioning future experiences
  • Types of diagrams in detail. Service blueprints
  • Customer journey maps
  • Experience maps
  • Mental model diagrams
  • Spatial maps and ecosystem models.
Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it's worse when people inside these companies can't pinpoint the problem because they're too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions. Product and brand managers, marketing specialists, and business owners will learn how experience diagramming can help determine where business goals and customer perspectives intersect. Once you're armed with this data, you can provide users with real value. Mapping Experiences is divided into three parts: Understand the underlying principles of diagramming, and discover how these diagrams can inform strategy Learn how to create diagrams with the four iterative modes in the mapping process: setting up a mapping initiative, investigating the evidence, visualizing the process, and using diagrams in workshops and experiments See key diagrams in action, including service blueprints, customer journey maps, experience maps, mental models, and spatial maps and ecosystem models.
(source: Nielsen Book Data)9781491923535 20170109
Law Library (Crown)
LAW-805S-01
Book
320 pages : illustrations (chiefly color) ; 27 cm
  • How to be a graphic designer in the middle of nowhere : an introduction
  • How to think with your hands : four decades of notebooks
  • How to destroy the world with graphic design : American Institute of Graphic Arts
  • How to have an idea : The International Design Center, New York
  • How to transcend style : American Center for Design
  • How to create identity without a logo : Brooklyn Academy of Music
  • How to invent a town that was always there : Celebration, Florida
  • How to work for free : Parallax Theater
  • How to raise a billion dollars : Princeton University
  • How to win a close game : New York Jets
  • How to be good : The Good Diner
  • How to run a marathon : the Architectural League of New York
  • How to avoid the obvious : Minnesota Children's Museum
  • How to avoid doomsday : Bulletin of the Atomic Scientists
  • How to be fashionably timeless : Saks Fifth Avenue
  • How to cross cultures : New York University Abu Dhabi
  • How to behave in church : the Cathedral Church of St.John the Divine
  • How to disorient an architect : Yale University School of Architecture
  • How to put a big sign on a glass building without blocking the view : the New York Times Building
  • How to make a museum mad : Museum of Arts and Design
  • How to judge a book : covers and jackets
  • How to make a mark : logotypes and symbols
  • How to squash a vote : the voting booth project
  • How to travel through time : Lever House
  • How to pack for a long flight : United Airlines
  • How to have fun with a brown cardboard box : Nuts.com
  • How to shut up and listen : New World Symphony
  • How to top the charts : Billboard
  • How to convince people : Ted
  • How to get where you want to be : New York City Department of Transportation
  • How to investigate a murder : a wilderness of error
  • How to be who you are : Mohawk Fine Papers
  • How to get the passion back : American Institute of Architects
  • How to make news : Charlie Rose
  • How to set a table : The restaurants of Bobby Flay
  • How to survive on an island : Governors Island
  • How to design two dozen logos at once : MIT Media Lab
  • How to save the world with graphic design : the Robin Hood Foundation's library initiative.
Law Library (Crown)
LAW-805S-01
Book
240 pages : illustrations ; 19 x 25 cm
  • Getting ready
  • Contexts, strategies, value creation
  • Behaving and experiencing
  • Exploring and analyzing
  • Inspiring and generating
  • Prototyping and playing design games
  • Understanding impact
  • Organizing for service innovation.
This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face in terms of developing and delivering services. The book focuses on service organizations, but has a broad interpretation of what services are. Directed to the business world and combines inspirational text that is full of examples, with the features of a useful handbook of practical methods with associated templates. The central argument is that managers and entrepreneurs designing service offerings will benefit from using approaches and methods from design and the arts, especially at the early stages of projects. Sometimes called design thinking or design innovation, such approaches help organizations explore and create new configurations of people and things that support users, customers, staff and partners in creating value together. In short, this book argues that design and arts-based approaches are valuable to managers and entrepreneurs designing services, when uncertainty and ambiguity are high. It shows when and how to use these approaches, introduces specific methods, reviews their strengths and limitations, and finally helps managers think through what it takes to start using them in projects and within teams and develop the culture and behaviours that access the creativity they support.
(source: Nielsen Book Data)9789063693534 20170109
Law Library (Crown)
LAW-805S-01
Book
224 pages : illustrations ; 24 cm
  • 10 Introduction 12 1 Aspects of Information Design The nature of information 14 The nature of information 16 Self-referential vs. functional 18 When it doesn't work 20 Non-wayfinding cartography 22 Learning from Minard 24 Simple and complex 26 Worlds in collision 28 Dispersed vs. layered 30 Anatomy and function 32 Metaphor and simile 34 Emotional power 36 Is it really urgent? 38 The branding fallacy 40 2 Qualitative Issues Perceptions, conventions, proximity 42 Lines 44 Unintended consequences of shape 46 (Mis)connotations of form 48 The middle value principle 50 Connotations of color 52 Color constraints 54 Color and monochrome 56 From color to grayscale 58 Generations of labeling 60 Connections among people 62 Connections in products 64 Consistent and mnemonic notation 66 It's about time 68 Point of view 70 Navigation: page and screen 74 Interpretation 76 3 Quantitative Issues Dimensionality, comparisons, numbers, scale 78 Information overload 80 Too much information 82 Too many numbers 84 Dimensional comparison 86 The pyramid paradox 88 How big? 90 Substitution 92 Numerical integrity 94 Meaningful numbers 96 Perils of geography 98 Escaping geography 102 Data and form 100 Per capita 102 Data and form 104 Apples to apples: data scale consistency 106 Relative and absolute: ratios of change 108 Multi-axiality 110 Measurement and proportion 112 4 Structure, Organization, Type Hierarchy and visual grammar 114 The grid 116 Organizing response 118 (Dis)organization and proximity 120 Rational hierarchies 122 An intelligible ballot 124 Understanding audience needs 126 Staging information 128 Synecdoche 130 Is a picture worth 1,000 words? 132 Visualizing regulations 134 Focus and distraction 136 Language and grammar 138 Sans serif 140 Serif 142 Font efficiency 144 Typographic differentiation 146 Size matters (weight, too) 148 Legibility 150 Expressive typography 152 5 Finding Your Way? Movement, orientation, situational geography 154 What s up? Heads up 156 Signs and arrows 158 Scale and adjacency 160 A movement network genealogy 162 Map or diagram? 164 Guiding the traveler, then and now 166 Information release sequence 170 Isochronics 1 172 Analogies in painting and sculpture 174 The road is really straight 176 Transitions and familiarity 178 Service, naming and addressing 180 (Ir)rational innovation 182 Perils of alphabetization 184 The view from below or above 186 Urban open space 188 6 Documents Stories, inventories, notes 190 Credits 214 Inventory: Paris 216 Inventory: Italy 218 Bibliography 221 Gratitude 222 Index 224 About the author.
  • (source: Nielsen Book Data)9781118341971 20161228
"The book itself is a diagram of clarification, containing hundreds of examples of work by those who favor the communication of information over style and academic postulation and those who don't. Many blurbs such as this are written without a thorough reading of the book. Not so in this case. I read it and love it. I suggest you do the same." Richard Saul Wurman "This handsome, clearly organized book is itself a prime example of the effective presentation of complex visual information." eg magazine "It is a dream book, we were waiting for on the field of information. On top of the incredible amount of presented knowledge this is also a beautifully designed piece, very easy to follow " Krzysztof Lenk, author of Mapping Websites: Digital Media Design "Making complicated information understandable is becoming the crucial task facing designers in the 21st century. With Designing Information, Joel Katz has created what will surely be an indispensable textbook on the subject." Michael Bierut "Having had the pleasure of a sneak preview, I can only say that this is a magnificent achievement: a combination of intelligent text, fascinating insights and - oh yes - graphics. Congratulations to Joel." Judith Harris, author of Pompeii Awakened: A Story of Rediscovery Designing Information shows designers in all fields - from user-interface design to architecture and engineering - how to design complex data and information for meaning, relevance, and clarity. Written by a worldwide authority on the visualization of complex information, this full-color, heavily illustrated guide provides real-life problems and examples as well as hypothetical and historical examples, demonstrating the conceptual and pragmatic aspects of human factors-driven information design. Both successful and failed design examples are included to help readers understand the principles under discussion.
(source: Nielsen Book Data)9781118341971 20161228
Law Library (Crown)
LAW-805S-01