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Book
xiii, 153 pages : illustrations ; 23 cm
  • Where we are now
  • What consumers want
  • Lessons learned on ebay
  • The business case for resolutions
  • Bringing consumer advocacy online
  • Ethical considerations
  • Envisioning a global redress system
  • The design : newhandshake.org
  • How it could succeed and how it could fail
  • Case studies
  • What's next
  • Conclusion.
Law Library (Crown)
LAW-7806-01, LAW-7806-01, LAW-7806-01