Hua Tan, Kim., Guojun, Ji., Chung, Leanne., Wang, Ching Hsin., Chiu, Anthony., and Tseng, M, L.
Chinese Manufacturing, Servitization, Product Service System, Co-creation, Service Innovation, and Belt and Road Initiative
In light of increasing demand in services, manufacturers are moving further downstream in order to interact and respond to customers' needs more effectively. Several authors have proposed servitization models based on the product service system (PSS) concept. However, little is available to guide manufacturers to integrate their products and services in practice. Existing models tend to be vague in their implementation details, and the successful examples provided are mainly based on the multinational firms in developed countries. This paper aims to address the manufacturing servitization gap both in the literature and practice. This paper proposes a CIT (Customer Co-creation; Strategic Intent; Technology Mapping) framework to guide Chinese manufacturers to tap into the service value chain. The developed framework is then tested in a firm. This paper discusses the feasibility and practical implications of the proposed framework, and the wider implications for servitization under the belt and road initiative.
Liu, Ying-Chieh, Lu, Su-Ju, Kao, Ching-Yu, Chung, Leanne, and Tan, Kim Hua
This article compares how virtual and physical learning aids enhance learners’ product innovation capability, that is, design experiences and domain knowledge. The virtual aid utilises augmented reality (AR) allowing learners to experience a range of animated mechanisms using smart devices. The legacy physical aid mechanisms were made using three-dimensional printers. We studied the effects of both manipulatives on learners’ understanding of mechanical movements, for example, rack and pinion, and Geneva mechanism. To investigate learning impact of each aid, we compared the experimental results derived from two learners groups (13 participants each). This study provides a case to support product innovation education under an experiential learning environment. The outcomes showed that both aids were useful in enhancing design experiences and domain knowledge. Pre-and-post attention, relevance, confidence and satisfaction motivation of both aids was found to be similar. However, distinctive differences were observed in terms of divergent search for ideation, suggesting for further research in combining both aids. We also found that learners’ learning motivation is lower in AR-based aid.
Zhan, Yuanzhu., Tan, Kim Hua., Ji, Guojun., Chung, Leanne., and Chiu, Anthony S.F..
Resources, Conservation and Recycling
Sustainable development, Green and lean practice, Business performance, Environmental performance, Guanxi, and Chinese organisations
Globalisation has created both drivers and pressure for Chinese organisations to enhance their business performance as well as environmental performance. Green and lean practice is emerging as a critical approach for Chinese organisations to achieve sustainable development and improve organisational performance. By conducting empirical studies from 172 respondents on green and lean practice in different Chinese organisations, this research shows how green and lean practice affects organisational performance and how this association is affected by guanxi. The findings explain that guanxi between organisational partners improves the positive effect of green and lean practice on organisational performance. The results of this paper offer helpful insights into how managers should enhance their guanxi initiatives, in order to improve environmental and business performance over their supply chains. The paper also suggests the limitations of this research, as well as directions for future research.