Public Administration Review. Nov86 Special Issue, Vol. 46 Issue 6, p563-571. 9p. 5 Diagrams.
ARTIFICIAL intelligence, PUBLIC administration, DECISION support systems, PERSONNEL management, and EMERGENCY management
This paper reports on research assessing the applicability of artificial intelligence technology in providing decision support to public managers. A prototyping design strategy was used with microcomputers to construct decision aids for operating managers (i.e., desk top and street level bureaucrats) in personnel administration and emergency management. A philosophical view of the use of information technology in extending cognitive processes is presented. This includes the role of artificial intelligence as employed in expert systems. It is observed that the accelerating rate of technological development permits heretofore separate functions of the builder, designer, expert, and user to be embodied in one experienced person, thus permitting prototyping to become the design strategy for building decision support systems employing AI technology. [ABSTRACT FROM AUTHOR]
Public Administration Review. Nov86 Special Issue, Vol. 46 Issue 6, p584-589. 6p. 3 Charts.
DECISION making, INFORMATION technology, INFORMATION policy, POLICY sciences, COMPUTER engineering, and AERONAUTICS
Organizational decisions regarding computer technology and information policy can be seen as the outcome of either ‘iron triangles’ or ‘issue networks’ These constructs, borrowed from the federal policy-making literature, are easily interpreted in the context of automated data processing. Iron triangles are traditional trinity of users, managers, and designers. Issue networks are looser and broader coalitions of many computer-literature participants. At NASA's Johnson Space Center (JSC) issue networks provide the driving force in determining the way systems are designed and technologies chosen. The major information technology issues facing JSC are the building of stronger communications networks, the need for greater commonality of systems and languages, improved planning, and prototyping as a system development method. Around these issues, broad network of professionals, both inside and outside JSC, have coalesced to determine information policy and management within the organization. [ABSTRACT FROM AUTHOR]