Kurvinen, Esko, Koskinen, Ilpo, and Battarbee, Katja
Design Issues. Summer2008, Vol. 24 Issue 3, p46-27. 12p. 10 Black and White Photographs.
COMMUNICATION & technology, MULTIMEDIA communications, INTERACTIVE multimedia, HUMAN-computer interaction, SOCIAL interaction, and RESEARCH methodology
The article focuses on the social aspects of information technology. It discusses technological devices which are designed to promote social interaction, such as cellular telephones and laptop computers, and examines the challenges associated with interaction design. The lack of sociologically-based research in human-computer interaction (HCI) is noted and the ways in which people interact using mobile multimedia are explored. The use of prototypes in research is discussed and the need for studying group reactions rather than individual people in social technology is addressed.
NEW product development, MANUFACTURING processes, SOCIAL networks, SERVICES for older people, DESIGN, and SUSTAINABILITY
The article discusses the strategic and methodological aspects of design. Issues related to sustainability are addressed, in the context of the history of developments since the industrial revolution. Three relevant case studies are cited, including a meal service for the elderly, a lunch courier service for city workers, and a local social networking service for older people. These design projects are analyzed in terms of their product architectures, subdivisions of labor, and reproducability. Design challenges are described, and the use of techniques such as reverse engineering and rapid prototyping is discussed.