Updated second edition. - Grand Haven, Michigan : Brilliance Audio, 
Sound recording — 6 audio discs (6 hr., 34 min.) : digital ; 4 3/4 in.
"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . .This book deserves to take its place as one of the key thought leadership contributions of our time." --From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People."--Container.