Contents: Preface-- Part I Management Influences in a Changing Landscape: Managing in an uncertain world-- Strategic influences. Part II Strategy and Planning: Strategic planning: positioning for a sustainable future-- Attracting and retaining talented people in challenging times-- Ensuring value for money and enabling a cost-sustainable future-- Knowledge and information management - a key to survival-- Strategic technology and asset management - a smarter approach. Part III Leadership and Innovation: Leadership-- Utilizing a values-driven culture for sustainability-- Innovation and creativity-- Engaging change in positioning for the future-- Group dynamics and team building-- Effective negotiation and conflict management-- Managing the political arena-- Policy making-- Personal communication and networking-- Managing yourself and others in challenging times. Part IV Governance and Social Responsibility: Ensuring good corporate governance-- Using authority and influence-- Encouraging transparency-- Managing for sustainability-- Managing risk-- Sustaining trust and continued operations-- Evaluating benefits and performance. Part V Customer and Market Focus: Competitive strategies-- Corporate image and communications-- Ensuring service quality. Part VI Success and Sustainability: Bringing it all together. Index.
(source: Nielsen Book Data)
This third edition of Jo Bryson's highly regarded Managing Information Services has been thoroughly revised with an emphasis on managing for a sustainable future. Libraries and information services face uncertain times and this new edition tackles the challenges of planning and managing change, future-proofing for tomorrow, and leading the transformation to a sustainable future. The text also addresses the integration of information services including librarianship, records management and ICT. Essential reading for information students, this text also serves as a comprehensive and detailed reference on the key management topics for information service managers. (source: Nielsen Book Data)