• Research review and outlook
• Participation and democracy
• Designing government services
• Legal dimensions in e-government
• Procurement and governance issues in networked governments
• Evaluation and assessment.

• Research Foundations, Frameworks and Methods.- Developing an E-Government Research Roadmap: Method and Example from E-GovRTD2020.- Towards a Cumulative Tradition in E-Government Research: Going Beyond the Gs and Cs.- Innovation Processes in the Public Sector - New Vistas for an Interdisciplinary Perspective on E-Government Research?.- `Mind the Gap II': E-Government and E-Governance.- Action in Action Research - Illustrations of What, Who, Why, Where, and When from an E-Government Project.- Process Design and Interoperability.- Towards a Methodology for Designing E-Government Control Procedures.- Domain Specific Process Modelling in Public Administrations - The PICTURE-Approach.- Building a Local Administration Services Portal for Citizens and Businesses: Service Composition, Architecture and Back-Office Interoperability Issues.- Reference Models for E-Services Integration Based on Life-Events.- An Architecture of Active Life Event Portals: Generic Workflow Approach.- E-Government Services Composition Using Multi-faceted Metadata Classification Structures.- E-Government Field Force Automation: Promises, Challenges, and Stakeholders.- Electronic Services.- Where to Go in the Near Future: Diverging Perspectives on Online Public Service Delivery.- E-Services for Citizens: The Dutch Usage Case.- Agriculture Market Information E-Service in Bangladesh: A Stakeholder-Oriented Case Analysis.- Talking to, Not About, Citizens - Experiences of Focus Groups in Public E-Service Development.- Selection of Appropriate Payment Methods for E-Government - Model and Application.- A Case Study of Semantic Solutions for Citizen-Centered Web Portals in eGovernment: The Tecut Portal.- Inclusion in the E-Service Society - Investigating Administrative Literacy Requirements for Using E-Services.- Policies and Strategies.- Access Control in Federated Databases: How Legal Issues Shape Security.- Public Sector Partnerships to Deliver Local E-Government: A Social Network Study.- Diffusion of E-Government Innovations in the Dutch Public Sector: The Case of Digital Community Policing.- The Digital Divide Metaphor: Understanding Paths to IT Literacy.- Interpreting E-Government: Implementation as the Moment of Truth.- Assessment and Evaluation.- Website Evaluation Questionnaire: Development of a Research-Based Tool for Evaluating Informational Websites.- Analysing the Demand Side of E-Government: What Can We Learn From Slovenian Users?.- An Ontology for the Multi-perspective Evaluation of Quality in E-Government Services.- Towards a Network Government? A Critical Analysis of Current Assessment Methods for E-Government.- Reaching Communication Quality in Public E-Forms - A Communicative Perspective on E-Form Design.- Participation and Democracy.- Assessing the Role of GIS in E-Government: A Tale of E-Participation in Two Cities.- A Trust-Centered Approach for Building E-Voting Systems.- E-Voting: Usability and Acceptance of Two-Stage Voting Procedures.- Design and Metrics of a `Democratic Citizenship Community' in Support of Deliberative Decision-Making.- What Are the Future Possibilities of eDemocracy? A Discussion Paper.- Perspectives on E-Government.- The Development of the Local E-Administration: Empirical Evidences from the French Case.- What Matters in the Development of the E-Government in the EU?.- A European Perspective of E-Government Presence - Where Do We Stand? The EU-10 Case.
• (source: Nielsen Book Data)

This book constitutes the refereed proceedings of the 6th International Conference on Electronic Government held in September 2007. The 37 revised papers were selected from numerous submissions. They cover research foundations, frameworks and methods, process design and interoperability, electronic services, policies and strategies, assessment and evaluation, participation and democracy, and perspectives on e-government.
(source: Nielsen Book Data)

• Intro; Title; Preface; Organization; Table of Contents; Foundations; Diversity and Diffusion of Theories, Models, and Theoretical Constructs in eGovernment Research; Introduction; Methodology; Findings; Discussion; Conclusions; Limitations and Future Research Directions; References; Building Theoretical Foundations for Electronic Governance Benchmarking; Introduction; Related Work; Research-Oriented Conceptualizations; Practice-Oriented Conceptualizations; Observations; Methodology; Theoretical Framework
• Activity Theory; Activity Theory-Based EGOV Benchmarking

• Activity Theory-Based Generic Benchmarking ModelActivity Theory-Based Interpretation of EGOV Benchmarking; Activity Theory-Based EGOV Benchmarking Model; Operationalizing Activity Theory-Based EGOV Benchmarking Model; Validating Activity Theory-Based EGOV Benchmarking Model; Discussion; Conclusion; References; Connecting eGovernment to Real Government
• The Failure of the UN eParticipation Index; Introduction; Method; Theory: Indexes Measuring Democracy and Participation; Results: The UN eParticipation Index Vs. Other Indices of Government Qualities; Conclusions; References

• Explaining History of eGovernment Implementation in Developing Countries: An Analytical FrameworkIntroduction; General Systems Theory; Institutional Theory; Explaining e-Government Implementation Using GST and Institutional Theory: An Analytical Framework; Scenario
• 1: Mechanistic Systems, Coercive, Techno-Centric, Accepters; Scenario
• 2: Organic Systems, Normative, Organization-Centric, Improvers; Scenario
• 3: Colonial Systems, Mimetic, Community-Centric, Transformers; Concluding Remarks; References; Paving the Way for Future Research in ICT for Governance and Policy Modelling; Introduction

• MethodologyBackground; State of Play; Visionary Scenarios; Gap Analysis; Crossroad Grand Challenges; Model-Based Governance; Data-Powered Collective Intelligence and Action; Government Service Utility; Science Base of ICT for Governance and Policy Modelling; Conclusions; References; Acceptance and Diffusion; The Relative Importance of Intermediaries in eGovernment Adoption: A Study of Saudi Arabia; Introduction; Theoretical Background; Conceptual Model and Research Hypothesis of E-Government Adoption in Saudi Arabia; Research Approach; Data Analysis; Descriptive Statistics

• Reliability AnalysisDiscussions and Conclusions; References; User Acceptance of SMS-Based eGovernment Services; Introduction; Research Methodology; Formulation of a Research Model; Empirical Validation; Developing the Measures; Samples; Measurement; Results and Discussion; Conclusions; References; Components of Trust Influencing eGovernment Adoption in Germany; Introduction; Literature Review; Methodology; Results; Discussion; Conclusion; References; Public Sector IS Maturity Models: Legal Pluralism Invades Public Schools; Introduction; Analytical Framework

This book constitutes the refereed proceedings of the 10th International Conference, EGOV 2011, held in Delft, The Netherlands, in August/September 2011. The 38 revised full papers presented were carefully reviewed and selected from 84 submissions. The papers are organized in topical sections on foundations, acceptance and diffusion, governance, openess and institutions, architecture, security and interoperability, transformation, values and change.
(source: Nielsen Book Data)

• The Current State of Research on eGovernment in Developing Countries: A Literature Review / Fathul Wahid
• The Influence of External Institutional Pressures on Local E-Government Adoption and Implementation: A Coercive Perspective within an Indonesian Local E-Government Context / Nurdin Nurdin, Rosemary Stockdale and Helana Scheepers
• On the Interaction of Source and Channel Choice in the Government-to-Business Context / Yvon van den Boer, Lidwien van de Wijngaert, Willem Pieterson and Rex Arendsen
• Building Understanding of Smart City Initiatives / Suha Alawadhi, Armando Aldama-Nalda, Hafedh Chourabi, J. Ramon Gil-Garcia and Sofia Leung, et al.
• The Need to Adjust Lean to the Public Sector / Nicole Maarse and Marijn Janssen
• 'Demand Driven Development of Public e-Services' / Dominant, Hidden and Contrasting Stories / Katarina L. Gidlund
• Improving PA Business Processes through Modeling, Analysis, and Reengineering / Damiano Falcioni, Andrea Polini, Alberto Polzonetti and Barbara Re
• Issues and Guiding Principles for Opening Governmental Judicial Research Data / Anneke Zuiderwijk, Marijn Janssen, Ronald Meijer, Sunil Choenni and Yannis Charalabidis, et al.
• 5 Days in August -- How London Local Authorities Used Twitter during the 2011 Riots / Panagiotis Panagiotopoulos, Alinaghi Ziaee Bigdeli and Steven Sams
• Shared Services in Irish Local Government / Mark Scannell and Frank Bannister
• Information Technology and the Efficiency of the Brazilian Judiciary System / André Andrade and Luiz Antonio Joia.

• The Tool That Has to Build Itself: The Case of Dutch Geo-Data / Walter T. de Vries and Gianluca Miscione
• Cross-Border Legal Identity Management / Bernd Zwattendorfer, Arne Tauber, Klaus Stranacher and Peter Reichstädter
• Understanding Enterprise Architecture: Perceptions by the Finnish Public Sector / Juha Lemmetti and Samuli Pekkola
• The Understanding of ICTs in Public Sector and Its Impact on Governance / Arild Jansen
• Investigating Outcomes of T-Government Using a Public Value Management Approach / Anne Fleur van Veenstra and Marijn Janssen
• E-government in Tanzania: Current Status and Future Challenges / Øystein Sæbø
• A Model to Assess Open Government Data in Public Agencies / Mauricio Solar, Gastón Concha and Luis Meijueiro
• Comparing Private and Public Sector on Information Systems Development and Maintenance Efficiency / John Krogstie
• Analysis of the Methodologies for Evaluation of E-Government Policies / Dalibor Stanimirovic, Tina Jukic, Janja Nograsek and Mirko Vintar
• Assessing Effects of eGovernment Initiatives Based on a Public Value Framework / Øyvind Hellang and Leif Skiftenes Flak
• Citizens' Attitudes towards Electronic Identification in a Public E-Service Context -- An Essential Perspective in the eID Development Process / Karin Axelsson and Ulf Melin
• A Framework for Evaluating Citizens' Expectations and Satisfaction toward Continued Intention to Use E-Government Services / Mubarak Alruwaie, Ramzi El-Haddadeh and Vishanth Weerakkody.

This book constitutes the refereed proceedings of the 11th IFIP WG 8.5 International Conference, EGOV 2012, held in Delft, The Netherlands, in September 2012. The 23 revised full papers presented were carefully reviewed and selected from more then 80 submissions. The papers are organized in topical sections on foundations; adoption and diffusion; open government and transformation; infrastructure and technology; evaluation; and citizen perspective, social inclusion, and social media.

• Research Foundations. Electronic Government Research: Topical Directions and Preferences / Hans J. Scholl
• Territorial Governance, E-Government and Sustainable Development Policy: A System Dynamics Approach / Diego Navarra and Carmine Bianchi
• Open Government Data and Transparency. Political Will and Strategic Use of YouTube to Advancing Government Transparency: An Analysis of Jakarta Government-Generated YouTube Videos / Akemi Takeoka Chatfield and Uuf Brajawidagda
• A Coordination Theory Perspective to Improve the Use of Open Data in Policy-Making / Anneke Zuiderwijk and Marijn Janssen
• Opening Moves -- Drivers, Enablers and Barriers of Open Data in a Semi-public Organization / Anne Fleur van Veenstra and Tijs A. van den Broek
• Open Government Portals Assessment: A Transparency for Accountability Perspective / Rui Pedro Lourenço
• A Guide to Implement Open Data in Public Agencies / Mauricio Solar, Luis Meijueiro and Fernando Daniels.

• Participatory Data Gathering for Public Sector Reuse: Lessons Learned from Traditional Initiatives / Nathalie Stembert [and others]
• Linked Open Government Data Analytics / Evangelos Kalampokis, Efthimios Tambouris and Konstantinos Tarabanis
• How to Support (Political) Decisions? Presentation of a Micro-simulation Model to Assess the Implications of EU-wide Tax Reforms / Stefan Hohls
• Participation in Discussion Spaces of Health Informatics in Brazil / Marcelo Fornazin and Luiz Antonio Joia
• Service Design and Improvement. Government Architecture: Concepts, Use and Impact / Marijn Janssen, Leif Skiftenes Flak and Øystein Sæbø
• Strategic Framework for Designing E-Government in Developing Countries / Catherine G. Mkude and Maria A. Wimmer
• Performance Management of IT in Public Administrations: A Literature Review on Driving Forces, Barriers and Influencing Factors / Vanessa Greger, Petra Wolf and Helmut Krcmar.

• Value Proposition in Mobile Government / Chien-Chih Yu
• A Framework for Interoperability Testing in Pan-European Public Service Provision / Ansgar Mondorf, Maria A. Wimmer and Daniel Reiser
• Representational Practices in Demands Driven Development of Public Sector / Johanna Sefyrin [and others]
• Process Management Challenges in Swedish Public Sector: A Bottom Up Initiative / Carl-Mikael Lönn and Elin Uppström
• Business Processes and Standard Operating Procedures: Two Coins with Similar Sides / Gertraud Peinel and Thomas Rose
• Stakeholder Salience Changes in an e-Government Implementation Project / Karin Axelsson, Ulf Melin and Ida Lindgren
• Adoption and Service Evaluation. Facilitating Adoption of International Information Infrastructures: A Living Labs Approach / Bram Klievink and Inge Lucassen.

• Examining Sources of Resistance to the Implementation of a Patent Management System in a Developing Country: Evidence from a Case Study of the Brazilian Patent Office / Gabriel Marcuzzo do Canto Cavalheiro and Luiz Antonio Joia
• Modular Architecture for Adaptable Signature-Creation Tools / Vesna Krnjic [and others]
• Organizational Resistance to E-Invoicing -- Results from an Empirical Investigation among SMEs / Steffi Haag [and others]
• The Influence of Social Context and Targeted Communication on e-Government Service Adoption / Michael Räckers, Sara Hofmann and Jörg Becker
• Social Media and Social Network Analysis. Social Media and Government Responsiveness: The Case of the UK Food Standards Agency / Panagiotis Panagiotopoulos, Julie Barnett and Laurence Brooks
• Online Forums vs. Social Networks: Two Case Studies to Support eGovernment with Topic Opinion Analysis / Timo Wandhöfer [and others].

This book constitutes the refereed proceedings of the 12th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2013, held in Koblenz, Germany, in September 2013. The 27 revised full papers presented were carefully reviewed and selected for inclusion in this volume. The papers have been organized in the following topical sections: research foundations; open government data and transparency; service design and improvement; adoption and service evaluation; and social media and social network analysis.

• The EGOV Research Community: An Update on Where We Stand.- The Development in Leading e-Government Articles 2001-2010: Definitions, Perspectives, Scope, Research Philosophies, Methods and Recommendations - An Update of Heeks and Bailur.- An Online Transparency for Accountability Maturity Model.- Towards an Evaluation Model for Open Government: A Preliminary Proposal.- Contextual Factors Influencing Health Information Systems Implementation in Public Sector - Investigating the Explanatory Power of Critical Success Factors.- PA Meets IS Research: Analysing Failure of Intergovernmental Information Systems via IS Adoption and Success Models.- Interconnecting Governments, Businesses and Citizens - A Comparison of Two Digital Infrastructures.- The Role of Trust in the Prioritization of Channel Choices.- Identifying a Public Sector Information Systems (PSIS) for E-service: A Case of Land Records E-service in Bangladesh.- Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study.- Connecting People: Semantic-Conceptual Modeling for Laws and Regulations.- Modelling Process Intensive Scenarios for the Smart City.- Shared Services: Maverick or Originator?.- Assessing Policy Making for ICT Innovation: A Decision Support Research Agenda.- Open Government Data: Facilitating and Motivating Factors for Coping with Potential Barriers in the Brazilian Context.- Analyzing Stakeholders in Complex E-Government Projects: Towards a Stakeholder Interaction Model.- LAN House* Implementation and Sustainability in Brazil: An Actor-Network Theory Perspective.- Bridging the Digital Divide at the Regional Level? The Effect of Regional and National Policies on Broadband Access in Europe's Regions.- Designing a Second Generation of Open Data Platforms: Integrating Open Data and Social Media.- Categorization of Brazilian Internet Users and Its Impacts on the Use of Electronic Government Services.- A Decision Model for Data Sharing.- Policy, Process, People and Public Data.- Is the Public Motivated to Engage in Open Data Innovation?.- Dialectics and Contradictions in Public Procurement of Information Systems.- Strategic Aspects for Successful E-government Systems Design: Insights from a Survey in Germany.- Proposing an Entrepreneurial Process for the Co-creation of IT Value.- Developing Value-Centric Business Models for Mobile Government.
• (source: Nielsen Book Data)

This book constitutes the refereed proceedings of the 13th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2014, held in Dublin, Ireland, in September 2014. The 26 revised full papers presented were carefully reviewed and selected from 70 submissions. The papers have been organized in the following topical sections: foundations; services and interoperability; policy and stakeholders; open data; and design and values.
(source: Nielsen Book Data)

Annotation Electronic media and ICT have become indispensable in the fields of public governance, policy-making and public service provision. E-government research demonstrates its relevance to practice, influencing and shaping government strategies and implementations. The way in which technology can enable and enhance public participation in government is of particular importance.This book presents the proceedings of the ongoing research of the IFIP EGOV and ePart conferences, jointly held at Trinity College Dublin, Ireland, in September 2014. Included are 24 ongoing research papers, case studies and posters from the EGOV conference, grouped into the sections: stakeholders and participation; open data and interoperability; ICT-enabled policy-making; services; design, architecture and processes; and evaluation and public values. From the ePart conference, 5 ongoing research papers are included. The book also includes workshops from both conferences.IFIP EGOV and ePart bring together the scientific research community in e-government from all over the world, and this book will be of interest to all those involved in public governance and service provision.

• Channel Choice: A Literature Review
• Conceptualising the Digital Public in Government Crowdsourcing: Social Media and the Imagined Audience
• Steering the Digital Agenda at Arm?s Length. All Wobble, No Spin: The Contextual Lens
• E-government Systems Design and Implementation in Developed and Developing Countries: Comparative Analysis and Lessons Learned
• Theoretical Support for Social Media Research: A Scientometric Analysis
• Big and Open Linked Data (BOLD) to Create Smart Cities and Citizens: Insights from Smart Energy and Mobility Cases
• Open Innovation Contests for Improving Healthcare? An Explorative Case Study Focusing on Challenges in a Testbed Initiative
• Public Accountability ICT Support: A Detailed Account of Public Accountability Process and Tasks
• Mediating Citizen-Sourcing of Open Government Applications? A Design Science Approach
• Processing Linked Open Data Cubes
• Scrutinizing Open Government Data to Understand Patterns in eGovernment Uptake
• Advancing E-Government Using the Internet of Things: A Systematic Review of Benefits
• Understanding Public-Private Collaboration Configurations for International Information Infrastructures
• Inter-organizational Public E-service Development: Emerging Lessons from an Inside-Out Perspective
• What is This Thing Called e-Service?. Interoperability Challenges in e-Service Modelling
• Removing the Blinkers: What a Process View Learns about G2G Information Systems in Flanders
• Makers and Shapers or Users and Choosers
• Participatory Practices in Digitalization of Public Sector
• Why Realization Mismatches Expectations of E-Government Project Benefits? Towards Benefit Realization Planning
• Electronic Data Safes as an Infrastructure for Transformational Government? A Case Study
• An Ontology of eGovernment
• Privacy in Digital Identity Systems: Models, Assessment and User Adoption.-Comparing Local e-Government Websites in Canada and the UK
• Evaluating a Passive Social Media Citizensourcing Innovation
• Three Positives Make One Negative: Public Sector IS Procurement
• Proactivity Postponed??Capturing? Records Created in the Context of eGovernment? A Literary Warrant Analysis of the Plans for a National eArchive Service in Sweden.

This book constitutes the refereed proceedings of the 14th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2015, held in Thessaloniki, Greece, in August/September 2015 in conjunction with the 7th International Conference on eParticipation, ePart 2015. The 25 revised full papers presented were carefully reviewed and selected from 53 submissions. The papers have been organized in the following topical sections: foundations; open and smart government; services, processes and infrastructure; and application areas and evaluation.