Video — 1 videodisc (DVD) (53 min.) : sd., col. ; 4 3/4 in.
"According to Lara Lee, intensive customer focus is the most effective means of achieving the rich pipeline of innovation that leads to continuous improvement and consistent growth. She shares examples of how she implemented this at Harley-Davidson, as well as the successes of Zipcar, Chipotle, and more"--Kantola Productions website.
Mill Valley, California : Kantola Productions, 
Video — 1 videodisc (approximately 66 min.) : sound, color ; 4 3/4 in.
Companies looking to be innovative face a conundrum: policies and procedures designed to make them efficient often times stifle innovation. Unlike start-ups, which are innovative by design, most established companies act as if innovation can only happen by exception- or heroic efforts. So how can large companies learn to think like a start-up? Steve Blank explains why the innovation process is so difficult in larger organizations, and shares tools and processes that successful start-ups use to drive innovation.--Container.