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• Chatbots for CRM and Dialogue Management
• Recommendation by Joining a Human Conversation
• Adjusting Chatbot Conversation to User Personality and Mood
• A Virtual Social Promotion Chatbot with Persuasion and Rhetorical Coordination
• Concluding a CRM Session
• Truth, Lie and Hypocrisy
• Reasoning for Resolving Customer Complaints- Concept-based Learning of Complainant's Behavior
• Reasoning and Simulation of Mental Attitudes of a Customer
• CRM Becomes Seriously Ill
• Conclusions.

#1 WALL STREET JOURNAL BESTSELLER * NEW YORK TIMES BESTSELLER * USA TODAY BESTSELLER ARE YOU READY TO BELIEVE IN YOU? "Game-changing. Authentic. A must-read for every woman! Jamie is the real deal-and that's rare." -Glennon Doyle, #1 New York Times bestselling author of Untamed "Raw. Real. Powerful. Filled with vulnerability and grit. This book will inspire you to believe in your own power. It's a book every woman needs!" -Sara Blakely, Founder Spanx Imagine overcoming the things holding you back, breaking through the barrier of self-doubt and fully becoming the person YOU were BORN TO BE! In Believe IT, Jamie Kern Lima, founder of IT Cosmetics, shares the wild but true story of how a once struggling waitress turned her against-the-grain idea into an international bestselling sensation, eventually selling the company for over a billion dollars and becoming the first female CEO of a brand in L'Oreal's 100+ year history. Faced with self-doubt, body-doubt, God-doubt, down to her last few dollars and told "No one is going to buy makeup from someone who has your body, " Jamie reveals for the first time what really went down, how she almost didn't make it, how she learned to trust herself, and the powerful lessons you, too, can use to go from underestimated to unstoppable. With radical vulnerability and honesty, Jamie takes you on a journey through deeply personal stories of heartbreak and resilience-including accidentally finding out she was adopted when she was in her twenties and the reverberations this has had on all aspects of her life. Jamie also pulls back the curtain on her fight to change the beauty industry's use of unrealistic images, on behalf of all the little girls who are about to start doubting themselves, and all of the grown women who still do. Spellbinding, riveting, with raw vulnerability and down-to-earth warmth, Believe IT shakes your soul and shows you that you, too, have what it takes to believe in yourself, trust yourself, and go from doubting you're enough to knowing you're enough! Do you have big goals, hopes, and dreams but let rejection get in the way? Do you struggle with feeling like you're not enough and like success is something that happens to other people, but have a hard time believing it's possible for you? Do you let past mistakes and failures hold you back? Do you know deep down inside that you were created for more, but somehow still doubt yourself? In Believe IT you'll discover how to... -Overcome self-doubt -Gain the courage to take risks, an empower yourself and others -Tune into and trust your own intuition -Let go of your mistakes and insecurities -Turn down the volume on your inner critic -Handle the rejection, the haters, and the mean girls -Boost your confidence -Start your dream (and keep going!) -And much more... If you've ever doubted yourself or felt truly underestimated, this book will inspire a new kind of belief and confidence in you and your dreams!.
(source: Nielsen Book Data)

• Seeking exceptional
• A world-class course, one chapter at a time
• Getting to the meadow. To share or not to share ; Helping others be known ; Influence in balance ; Pinches and crunches ; Why feedback is the breakfast of champions ; Challenges in using feedback effectively ; Can people really change? ; Own your emotions, or they will own you ; Breaking the logjam ; Using conflict productively
• Tackling the summit. Resolving contentious issues ; Boundaries and expectations ; Entangled issues ; When exceptional isn't in the cards ; An exceptional relationship gone awry-- and back again
• Epilogue

"A transformative guide to building more fulfilling relationships with colleagues, friends, partners, and family, based on the perennially popular Interpersonal Dynamics ("Touchy Feely") course at Stanford's Graduate School of Business. The ability to create strong relationships with others is crucial to living a fulfilled life and becoming a more effective manager and leader. Yet many of us find ourselves struggling to build solid connections at work, with friends and at home, or unable to handle challenges that inevitably arise when we grow closer to others. When we find ourselves in an exceptional relationship--the kind of relationship where we feel fully understood and supported for who we are--it can seem like magic. But the truth is that the process of building and sustaining these relationships can be described, learned, and applied. David Bradford and Carole Robin taught interpersonal skills to MBA candidates for a combined seventy-five years in their blockbuster Stanford Graduate School of Business course Interpersonal Dynamics (known to generations of students as "Touchy Feely") and have coached and consulted to hundreds of executives for decades. In Connect, they show readers how to take their relationships from shallow to exceptional, along the way offering time-tested strategies for giving feedback, negotiating boundaries, and navigating disagreements. Through stories of people navigating tricky moments in relationships--all based on real dynamics Bradford and Robin have witnessed or experienced--we see the six hallmarks of an exceptional relationship in action: authenticity, vulnerability, honesty, a willingness to ask for and offer help, a shared commitment to growth, and an ability to deal productively with conflict. Filled with relatable scenarios and research-backed insights, Connect will be an important resource for anyone hoping to improve existing relationships and build new ones at any stage of life"-- Provided by publisher

• Preface xviii
• Chapter 1 Introduction to Corporate Governance
• 1
• Self-Interested Executives
• 4
• Defining Corporate Governance
• 8
• Corporate Governance Standards
• 9
• Best Practice or Best Practices? Does "One Size Fit All"?
• 12
• Relationship between Corporate Governance and Firm Performance
• 13
• Endnotes
• 15
• Chapter 2 International Corporate Governance
• 19
• Capital Market Efficiency
• 19
• Legal Tradition
• 22
• Accounting Standards
• 23
• Enforcement of Regulations
• 25
• Societal and Cultural Values
• 26
• Individual National Governance Structures
• 28
• United States
• 29
• United Kingdom
• 31
• Germany
• 35
• Japan
• 37
• South Korea
• 40
• China
• 41
• India
• 43
• Brazil
• 44
• Russia
• 46
• Endnotes
• 47
• Interlude
• 53
• Chapter 3 Board of Directors: Duties and Liability
• 55
• Board Responsibilities
• 55
• Board Independence
• 56
• The Operations of the Board
• 57
• Board Committees
• 60
• Duration of Director Terms
• 64
• Director Elections
• 64
• Removal of Directors
• 66
• Legal Obligations of Directors
• 66
• Fiduciary Duty
• 67
• Environmental, Social, and Governance (ESG)
• 70
• Disclosure Obligations under Securities Laws
• 71
• Legal Enforcement of State Corporate Law (Fiduciary Duties)
• 72
• Legal Enforcement of Federal Securities Laws
• 73
• Director Indemnification and D&O Insurance
• 73
• Endnotes
• 75
• Chapter 4 Board of Directors: Selection, Compensation, and Removal
• 79
• Market for Directors
• 79
• Criteria for Director Recruitment
• 80
• Active CEOs
• 81
• International Experience
• 82
• Special Expertise
• 82
• Diverse Directors
• 84
• Professional Directors
• 85
• Disclosure Requirements for Director Qualifications
• 86
• Director Recruitment Process
• 87
• Director Compensation
• 90
• Ownership Guidelines
• 95
• Board Evaluation
• 96
• Removal of Directors
• 98
• Endnotes
• 102
• Chapter 5 Board of Directors: Structure and Consequences
• 109
• Board Structure
• 110
• Chairman of the Board
• 113
• Lead Independent Director
• 116
• Outside Directors
• 119
• Board Independence
• 122
• Independent Committees
• 125
• Bankers on the Board
• 126
• Financial Experts on Board
• 127
• Politically Connected Boards
• 127
• Employee Representation
• 129
• Boards with "Busy" Directors
• 131
• Interlocked (or Connected) Boards
• 134
• Committee Overlap
• 135
• Board Size
• 136
• Board Diversity
• 136
• Female Directors
• 138
• Summary
• 139
• Endnotes
• 141
• Interlude
• 150
• Chapter 6 Strategy, Performance Measurement, and Risk Management
• 151
• Organizational Strategy
• 151
• Strategy Implementation Process
• 154
• Business Model Development and Testing
• 156
• Example
• 1: Fast-Food Chain and Employee Turnover
• 156
• Example
• 2: Financial Services Firm and Investment Advisor Retention
• 158
• Key Performance Measures
• 159
• How Well Are Boards Doing with Performance Measures and Business Models?
• 162
• Risk and Risk Management
• 164
• Risk and Risk Tolerance
• 165
• Risk to the Business Model
• 166
• Risk Management
• 169
• Oversight of Risk Management
• 172
• Assessing Board Performance on Risk Management
• 174
• Cybersecurity
• 175
• Endnotes
• 177
• Chapter 7 CEO Selection, Turnover, and Succession Planning
• 181
• Labor Market for Chief Executive Officers
• 181
• Labor Pool of CEO Talent
• 184
• CEO Turnover
• 186
• Newly Appointed CEOs
• 191
• Models of CEO Succession
• 193
• External Candidate
• 193
• President and/or Chief Operating Officer
• 195
• Horse Race
• 196
• Inside-Outside Model
• 197
• The Succession Process
• 197
• How Well Are Boards Doing with Succession Planning?
• 201
• Executive Search Firms
• 203
• Endnotes
• 205
• Chapter 8 Executive Compensation and Incentives
• 211
• The Controversy over Executive Compensation
• 212
• Competing Theories of CEO Pay
• 213
• Components of Compensation
• 214
• Determining Compensation
• 218
• Compensation Consultants
• 221
• Compensation Levels
• 221
• Ratio of CEO Pay to Other Top Executive Pay
• 226
• Ratio of CEO Pay to Average Employee Pay
• 229
• Compensation Mix
• 230
• Short-Term Incentives
• 233
• Long-Term Incentives
• 235
• Benefits and Perquisites
• 237
• Compensation Disclosure
• 238
• Say-on-Pay
• 239
• Competing Theories of CEO Pay
• 242
• Endnotes
• 243
• Chapter 9 Executive Equity Ownership
• 251
• Equity Ownership and Firm Performance
• 251
• Equity Ownership and Risk
• 254
• Equity Ownership and Agency Costs
• 259
• Accounting Manipulation
• 260
• Manipulation of Equity Grants
• 261
• Other Examples of Value Extraction through Timing
• 263
• Equity Sales and Insider Trading
• 264
• Rule 10b5-1
• 267
• Hedging
• 269
• Pledging
• 273
• Repricing and Exchange Offers
• 274
• Endnotes
• 277
• Chapter 10 Financial Reporting and External Audit
• 285
• The Audit Committee
• 285
• Accounting Quality, Transparency, and Controls
• 286
• Financial Reporting Quality
• 288
• Non-GAAP Reporting
• 290
• Financial Restatements
• 291
• Models to Detect Accounting Manipulations
• 297
• The External Audit
• 299
• Audit Quality
• 302
• Structure of Audit Industry
• 302
• Impact of Sarbanes-Oxley
• 305
• External Auditor as CFO
• 307
• Auditor Rotation
• 308
• Endnotes
• 310
• Chapter 11 The Market for Corporate Control
• 319
• The Market for Corporate Control
• 320
• Stock Market Assessment of Acquiring and Target Firms
• 324
• Who Gets Acquired?
• 324
• Who Gets the Value in a Takeover?
• 327
• Antitakeover Protections
• 330
• Antitakeover Actions
• 331
• Poison Pills
• 333
• Staggered Board
• 335
• State of Incorporation
• 337
• Dual-Class Shares
• 339
• Warding Off Unwanted Acquirers
• 341
• Endnotes
• 344
• Chapter 12 Shareholders and Shareholder Activism
• 351
• The Role of Shareholders
• 351
• Blockholders and Institutional Investors
• 354
• Institutional Investors and Proxy Voting
• 357
• Activist Investors
• 359
• Pension Funds
• 361
• ESG and Socially Responsible Investing
• 363
• Individual Activist Investors
• 364
• Activist Hedge Funds
• 366
• The Rise of Index Investing
• 370
• Shareholder Democracy and Corporate Engagement
• 371
• Majority Voting in Uncontested Director Elections
• 371
• Proxy Access
• 372
• Proxy Voting
• 372
• Corporate Engagement
• 374
• Proxy Advisory Firms
• 375
• Endnotes
• 381
• Chapter 13 Stakeholders and Stakeholder Activism
• 391
• Pressure to Incorporate Stakeholder Interests
• 392
• Legal and Economic Implications
• 397
• Director and CEO Views on Stakeholders
• 401
• ESG Metrics and Disclosure
• 402
• External Assessment of ESG
• 407
• Endnotes
• 417
• Chapter 14 Corporate Governance and ESG Ratings
• 425
• Third-Party Ratings
• 425
• Credit Ratings
• 426
• Commercial Corporate Governance Ratings
• 428
• ISS: Corporate Governance Quotient
• 428
• ISS: Governance Risk Indicators
• 430
• ISS: QualityScore
• 430
• MSCI ESG Governance Metrics
• 431
• Testing the Predictability of Corporate Governance Ratings
• 432
• Governance Rating Systems by Academic Researchers
• 433
• The Viability of Governance Ratings
• 438
• ESG Ratings
• 439
• MSCI ESG
• 440
• Sustainalytics
• 441
• Vigeo Eiris
• 442
• HIP (Human Impact + Profit)
• 442
• ISS E&S Disclosure QualityScore
• 442
• TruValue Labs
• 443
• Evaluation of ESG Ratings
• 443
• Endnotes
• 444
• Chapter 15 Alternative Models of Governance
• 449
• Family-Controlled Corporations
• 449
• Venture-Backed Companies
• 452
• Private Equity-Owned Companies
• 458
• Nonprofit Organizations
• 462
• Endnotes
• 466
• Chapter 16 Summary and Conclusions
• 473
• Testing Remains Insufficient
• 474
• The Current Focus Is Misdirected
• 475
• Important Variables Are Clearly Missing
• 476
• Context Is Important
• 477
• Rights of Shareholders and Stakeholders
• 478
• Endnotes
• 478
• Index 481.
• (source: Nielsen Book Data)

The Definitive Guide to High-Performance Corporate Governance Fully updated for the latest research, trends, and regulations, Corporate Governance Matters, Third Edition, offers comprehensive and objective information for everyone seeking to improve corporate governance-from directors to institutional investors to policymakers and researchers. To help you design highly effective governance, David Larcker and Brian Tayan thoroughly examine current options, reviewing what is and isn't known about their impact on organizational performance. Throughout, they take a strictly empirical and non-ideological approach that reflects rigorous statistical and research analysis and real-life examples. They address issues ranging from board structure, processes, operations, and functional responsibilities to institutional investors, outside stakeholders, and alternative forms of governance. New discussions of: Environmental, Social, and Governance (ESG) activity and ratings Stakeholder interests CEO activism CEO misbehavior Cybersecurity risks Extensively revised coverage of: Executive compensation Leadership and succession planning Director recruitment, evaluation, turnover, and more.
(source: Nielsen Book Data)

"One of our objectives in writing this book is to help students become skilled preparers and informed consumers of financial statement information. The financial reporting environment today is particularly challenging. Accountants, auditors, and financial analysts must not only know the reporting practices that apply in the United States (U.S. GAAP), they must also be aware of the practices allowed in other countries under International Financial Reporting Standards (IFRS). We believe it is essential for students to comprehend the key similarities and differences between current U.S. GAAP and IFRS"-- Provided by publisher

• Introduction PART I STARTUP FUNDING BASICS
• CHAPTER 1 WHAT IS A STARTUP?
• CHAPTER 2 FUNDING OPTIONS
• CHAPTER 3 STAGES OF TRADITIONAL FUNDING
• CHAPTER 4 MICROFUNDING
• CHAPTER 5 MACROFUNDING
• CHAPTER 6 VALUATION
• CHAPTER 7 DILUTION PART I I FINDING THE RIGHT FUNDING MODEL FOR YOUR BUSINESS
• CHAPTER 8 UNDERSTANDING YOUR NEEDS
• CHAPTER 9 BUILDING YOUR FUNDING MODEL PART I I I COMMUNICATING YOUR STORY
• CHAPTER 10 BUILDING A DIGITAL PRESENCE
• CHAPTER 11 YOUR SHORT PITCHES
• CHAPTER 12 BUILDING THE CASE
• CHAPTER 13 PREPPING YOUR DECK
• CHAPTER 14 PREPPING TO PRESENT YOUR PITCH TO INVESTORS
• CHAPTER 15 MORE TIPS AND TRICKS Conclusion: A Final Word Acknowledgments Notes Index .
• (source: Nielsen Book Data)

• Before We Begin: Get to Know Financial Wholeness
• 10% Whole: Budget Making/Building
• 20% Whole: Save Like a Squirrel
• 30% Whole: Dig Out of Debt
• 40% Whole: Score High (Credit)
• 50% Whole: Boss Up
• 60% Whole: Invest on Autopilot
• 70% Whole: Get Good with Insurance
• 80% Whole: Grow Your Net Worth
• 90% Whole: Team Up
• 100% Whole: Leave a Legacy.

"Introducing the powerful idea of striving for financial wholeness instead of early retirement or millionaire status, Get Good with Money guides us through the ten short-term steps that lead to long-term security. From the simple (best practices for budgeting and saving) to the more sophisticated (investing, taking charge of your credit score, and calculating your insurance needs), Tiffany Aliche shares memorable stories, actionable lists and worksheets, and a you-got-this attitude, ensuring that we can build a solid foundation for a life that's rich in every way"-- Provided by publisher.

• Part One. Cracking the code of your family business
• Decode your family business
• The power of family ownership
• Part Two. The five rights of family owners
• Design: choose the type of family ownership you want
• Decide: structure governance to make great decisions together
• Value: create an owner strategy to define your success
• Inform: use effective communication to build trusted relationships
• Transfer: plan for the transition to the next generation
• Part Three. Challenges you will face
• The business family: four disruptions you will face and what to do about them
• Working in a family business
• Family employment policy
• How to be responsible with the wealth of your family business
• Conflict in the family business
• The family office in a family business
• The dangers of losing what you've built
• Conclusion: the good journey, together.

"The one book you need to navigate the complex decisions and critical relationships necessary to create and sustain a healthy family business--and business family. Though "family business" may sound like it refers only to mom-and-pop shops, businesses owned by families are among the most significant and numerous in the world. But surprisingly few resources exist to help navigate the unique challenges you face when you share the executive suite, tax returns, and holidays. How do you make the right decisions, critical to the long-term survival of any business, with the added challenge of having to do so within the context of a family? This comprehensive handbook brings you sophisticated guidance and practical advice from family business experts Josh Baron and Rob Lachenauer. Based on their decades-long experience working closely with a wide range of family businesses around the world, the authors present proven methods and approaches. In the HBR Family Business Handbook you'll find: A new perspective on what makes family businesses succeed and fail A framework to help you address the myriad decisions facing your family business--including how to make good decisions together Step-by-step guidance to help you understand what type of family business you own, define success on your own terms, communicate effectively, manage conflict, prepare for changes within your business family, and transition to the next generation Key questions about wealth, unique to family businesses, that you can't afford not to ask yourself--and your family Exercises and assessments to help you determine where you are--and where you want to go Stories of real families and real companies, from Radio Flyer to Sierra Nevada Brewing Company The HBR Family Business Handbook addresses these issues and more. Keep this guide with you to help you build, grow, and sustain your family business--and your business family--for years, and generations, to come."-- Provided by publisher.

• The feedback fallacy / by Marcus Buckingham and Ashley Goodall
• Cross-silo leadership / by Tiziana Casciaro, Amy C. Edmondson, and Sujin Jang
• Toward a racially just workplace / by Laura Morgan Roberts and Anthony J. Mayo
• The age of continuous connection / by Nicolaj Siggelkow and Christian Terwiesch
• The hard truth about innovative cultures / by Gary P. Pisano
• Creating at trans-inclusive workplace / by Christian N. Thoroughgood, Katina B. Sawyer, and Jennica R. Webster
• When data creates competitive advantage... / by Andrei Hagiu and Julian Wright
• Your approach to hiring Is all wrong / by Peter Cappell
• How dual-career couples make it work / by Jennifer Petriglieri
• Building the AI-powered organization / by Tim Fountaine, Brian McCarthy, and Tamim Saleh
• Leading a new era of climate action / by Andrew Winston
• That discomfort you're feeling is grief / by Scott Berinato.

"A year's worth of management wisdom, all in one place. We've combed through the ideas, insights, and best practices from the past year of Harvard Business Review to help you get up to speed fast on the relevant concepts driving business today. Discover new ideas and sample the latest thinking of our vast array of management experts. Revisit these topics now to make sure your organization is incorporating the best, most up-to-date practices, or keep this book as a reference so you can turn to these memorable pieces when you need them the most. The collection includes articles on leadership, strategy, and innovation, as well as articles that will help you manage yourself and others. HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever-changing business environment"-- Provided by publisher.

Build resilience in your company to weather the greatest crises. If you read nothing else on organizational resilience, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help your company prepare for and overcome disruption, social upheaval, and disaster. This book will inspire you to: Reposition your core business while launching a separate, disruptive business Build the ability to continually anticipate and adjust to emerging trends Prepare for the business implications of climate change Learn about the risks of hyperefficient businesses Develop organizational grit Rebound from a recession faster than your competitors Lead your company through any kind of crisis This collection of articles includes "How Resilience Works" by Diane Coutu; "The Quest for Resilience" by Gary Hamel and Liisa Valikangas; "Disruptive Technologies: Catching the Wave" by Joseph L. Bower and Clayton M. Christensen; "Organizational Grit" by Thomas H. Lee and Angela L. Duckworth; "Leading in Times of Trauma" by Jane E. Dutton, Peter J. Frost, Monica C. Worline, Jacoba M. Lilius, and Jason M. Kanov; "Learning from the Future" by J. Peter Scoblic; "Leading a New Era of Climate Action" by Andrew Winston; "The High Price of Efficiency" by Roger L. Martin; "Reigniting Growth" by Chris Zook and James Allen; "Global Supply Chains in a Post-Pandemic World" by Willy C. Shih; and "Roaring Out of Recession" by Ranjay Gulati, Nitin Nohria, and Franz Wohlgezogen. HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever-changing business environment.
(source: Nielsen Book Data)

• 1. Arrive prepared- new CEOs must hit the ground running with a game plan and a core team-- time is now of the essence and Board patience is limited
• 2. Avoid, half-truths, and misperceptions- the reality for CEOs is they are rarely told the whole truth by their teams: it arrives with shades of meaning and many misperceptions and political posturing
• 3. Adopt a Constituent Consciousness- new CEOs are easily overwhelmed by the sheer volume, breadth, and intensity of the constituencies they now must personally handle
• 4. Start change management by changing the management- to lead in new directions and create momentum for change means you best start by changing key executives
• 5. Avoid becoming isolated- being a CEOs is a lonely job- most are cut off from prior support teams and colleagues- far too few are available to deliver unvarnished advice
• 6. Use Role Modeling as Change Tool- How one acts, speaks, allocates their time and sets priorities is one of the most effective and least used CEO management tools
• 7. Recognize the limits on monetary incentives - use psychic ones - monetary awards have natural limits, better to use other means that appeal to one's sense of self and belonging to sustain change
• 8. Learn to Acquire: Successful M&A is critical in an era where organic growth is challenging, yet few CEOs are experienced (or good) at transactions even fewer will admit their weakness
• 9. Mange the "Mentorship Conundrum"- CEOs need to manage the conflict between their desire to build a team that follows their agenda and the Board of Directors expectation the CEO will build a successor that is able to create their own leadership agenda
• 10. Getting on Board with your Board-- The CEO /Board relationship is one of the most complicated and challenging of all CEOs relationships. Most CEOs underinvest in this relationship- often to their determinant
• 11. Doing Good while Doing Well: CEOs must now balance the needs of Shareholders and Stakeholders- "talk is cheap" and real action is hard
• 12. Embrace the Value and Reality of Diversity- Leaders need to deeply embrace the Long-term value of diversity, commit to outsized efforts, welcome demanding constituencies, and commit to the personal leadership this goal requires-all while meeting short term commitments
• 13. Know when to leave- Too few leaders are self-aware to know when they have plateaued and need to leave
• 14. What to do now? - There are real challenges and limits to former CEOs - being successful after departure is not assured
• 15. SEEK TRUTHS IN THE FUTURE.
• (source: Nielsen Book Data)

Complete your leadership toolkit with this inside look at high-level, executive positions Hidden Truths: What Leaders Need to Hear But Are Rarely Told delivers profound and rarely discussed insights about C-suite jobs that provide aspiring leaders with practical, new skills that will equip them for the immense challenges of their desired jobs. Through 14 illuminating chapters, accomplished Harvard Business School faculty member and former Senior Partner of McKinsey & Company sets out the essential habits that help leaders create success, time and time again. You'll learn: How to recognize the limits of monetary incentives for employees and colleagues To manage your relationships with members of the Board of Directors How to value and realize true diversity How to manage mergers and acquisitions properly, one of the most difficult parts of business leadership Perfect for managers, executives, and other business leaders with an eye on the C-suite, Hidden Truths also belongs on the bookshelves of people who already find themselves in a C-level position and wish to learn how to better manage the stresses and challenges of the job. .
(source: Nielsen Book Data)

• Foreword: Humor makes us human / by Ed Catmull
• Introduction: Gravity and levity
• The humor cliff
• Your brain on humor
• The anatomy of funny
• Putting your funny to work
• Leading with humor
• Creating a culture of levity
• Navigating the gray areas of humor
• Why humor is a secret weapon in life
• [After]words: A conversation with Michael Lewis
• Humor styles mini quiz

"Anyone-even you!-can learn how to harness the power of humor in business (and life), based on the popular class at Stanford's Graduate School of Business. Many people understand humor's power intuitively. But when it comes to using it with intention, far fewer know how. As a result, humor is vastly underleveraged in most workplaces today, impacting our performance, relationships, and health, and contributing to a permanent and unsightly frown known as "resting boss face." In fact, research shows that humor is one of the most powerful tools we have for accomplishing serious things. Top executives know this, which is why 98 percent prefer employees with a sense of humor, and 84 percent believe these employees do better work. Studies show that humor makes us appear more competent and confident, strengthens relationships, unlocks creativity, and boosts our resilience during difficult times. That's why Jennifer Aaker and Naomi Bagdonas teach the popular course Humor: Serious Business at the Stanford Graduate School of Business, where they help some of the world's most hard-driving, blazer-wearing business minds build levity into their organizations and lives. In Humor, Seriously, they draw on findings by behavioral scientists, advice from world-class comedians, and stories from real-life business leaders to reveal how humor works and-more important-how you can make greater and better use of it. Aaker and Bagdonas unpack the theory and application of humor: what makes something funny, how to mine your life for material, and how to craft a joke. They show how to use humor to make a strong first impression, deliver difficult feedback, and foster cultures where levity and creativity can thrive. And they explore the gray areas of humor: how to keep it appropriate-and recover if you cross a line. President Dwight D. Eisenhower once said, "A sense of humor is part of the art of leadership, of getting along with people, of getting things done." If Eisenhower-the second least naturally funny president ever (after Franklin Pierce)-thought humor was necessary to win wars and build highways, then you might consider learning it too. Seriously"-- Provided by publisher
Many people understand humor's power intuitively, but when it comes to using it with intention far fewer know how. As a result, humor is vastly under-leveraged in most workplaces. Research shows that humor is one of the most powerful tools we have for accomplishing serious things. Aaker and Bagdonas draw on findings by behavioral scientists, advice from world-class comedians, and stories from real-life business leaders to reveal how humor works and how you can make greater and better use of it. -- adapted from jacket

In Jeff Bezos's own words, the core principles and philosophy that have guided him in creating, building, and leading Amazon and Blue Origin. In this collection of Jeff Bezos's writings&#8212his unique and strikingly original annual shareholder letters, plus numerous speeches and interviews that provide insight into his background, his work, and the evolution of his ideas&#8212you'll gain an insider's view of the why and how of his success. Spanning a range of topics across business and public policy, from innovation and customer obsession to climate change and outer space, this book provides a rare glimpse into how Bezos thinks about the world and where the future might take us. Written in a direct, down-to-earth style, Invent and Wander offers readers a master class in business values, strategy, and execution: The importance of a Day 1 mindset Why "it's all about the long term" What it really means to be customer obsessed How to start new businesses and create significant organic growth in an already successful company Why culture is an imperative How a willingness to fail is closely connected to innovation What the Covid-19 pandemic has taught us Each insight offers new ways of thinking through today's challenges&#8212and more importantly, tomorrow's&#8212and the never-ending urgency of striving ahead, never resting on one's laurels. Everyone from CEOs of the Fortune 100 to entrepreneurs just setting up shop to the millions who use Amazon's products and services in their homes or businesses will come to understand the principles that have driven the success of one of the most important innovators of our time. Invent and Wander: The Collected Writings of Jeff Bezos is co-published by PublicAffairs, an imprint of Perseus Books, and Harvard Business Review Press.
(source: Nielsen Book Data)

• Part I. From open secret to civil war: Brian has a secret
• The outlaw currency
• Running through brick walls
• Bust
• Hard times
• Civil war
• Part II. From boom to bubble to bust: Enter Ethereum
• Wall street comes calling
• Brian has a master plan
• Uncle Sam comes calling
• Initial coin insanity
• Coinbase crackup
• Part III. From crypto winter to the crypto future: Hangover
• "Getting our asses kicked"
• Power struggle
• Bitcoin triumphant
• The future of finance

"Tech writer Roberts debuts with a page-turning account of the rise of cryptocurrency exchange Coinbase from the Y Combinator startup incubator to becoming a 'pillar of the larger crypto economy.'" - Publisher's Weekly For a moment late in 2018, one bitcoin, which physically amounts to a few electrons blipping on a tiny bit of silicon, was worth $20,000&#8212the same as a pound of gold. Libertarian technologists who believed bitcoin would be the foundation of a new world order saw the moment as an apotheosis. Everyone else saw a bubble. Everyone else was right, and the bubble burst. But bitcoin survived, and the battle for its soul rages on. Kings of Crypto drops us into the unfolding drama, tracing the rise, fall, and rebirth of cryptocurrency through the experiences of major players across the globe. We follow Silicon Valley entrepreneur Brian Armstrong and the turbulent rocket ride of his startup, Coinbase, as he tries to take bitcoin mainstream while fighting off hackers, thieves, and zealots. Author Jeff John Roberts keenly observes the world of virtual currencies and what happens when startups try to disrupt the world of high finance. Clear explanations of crypto technology are woven into an amazing landscape full of meme-fueled startup hijinks, hacking (so much hacking!), shady investors, government investigations, billionaire bros and their Lambos, and closed-door meetings with Jamie Dimon. This is the surprising story of the origins of cryptocurrency and how it is changing money forever.
(source: Nielsen Book Data)