Video — 1 videodisc (39 min.) : sound, color ; 4 3/4 in.
"Susan Packard's three keys to great leadership: leaders are connected, leaders keep their organizations fresh, and leaders show courage... Packard describes how to stay connected to customers and colleagues, always remembering that connections are reciprocal. She explains how innovation maintains your freshness while keeping your team motivated and engaged. And she details how preparation, persuasion, humility and flexibility support you in moments of courage--especially when you stand alone on the brink of new territory and need all of the stakeholders to sign on for the journey."--Container.