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Performance management : changing behavior that drives organizational effectiveness / Aubrey C. Daniels and James E. Daniels.

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Author/Creator:
Daniels, Aubrey C.
Language:
English.
Publication date:
2006
Imprint:
4th ed, rev. - Atlanta, Ga. : Performance Management Publications, c2006.
Format:
  • Book
  • ix, 321 p. : ill. ; 24 cm
Title Variation:
Performance management : improving quality productivity through positive reinforcement
Note:
Previous ed.: Performance management : improving quality productivity through positive reinforcement, 3rd. ed, rev.
Bibliography:
Includes bibliographical references (p. 293-300) and index.
Contents:
  • Introduction to performance management
  • What is performance management?
  • The science of behavior in business
  • Business is behavior
  • Separating behavior from non-behavior
  • PIC/NIC analysis
  • The ABC model
  • Consequences that increase behavior: positive and negative reinforcers
  • Maintaining performance improvement: schedules of reinforcement
  • Consequences that decrease behavior: punishers and penalties
  • Antecedents
  • Pinpointing
  • Measurement
  • The right pinpoint
  • Introduction to performance feedback
  • Feedback in graphs
  • Finding and creating positive reinforcers (R+)
  • Delivering reinforcers
  • Applying schedules of reinforcement in the workplace
  • Setting and attaining goals
  • Dealing with unwanted behavior
  • Planning reinforcement
  • Evaluating performance change.
Contributor:
Daniels, James E.
Subjects:
ISBN:
0937100080
9780937100080

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