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People skills : how to assert yourself, listen to others, and resolve conflicts / Robert Bolton.

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Author/Creator:
Bolton, Robert, 1929-
Language:
English.
Reprint/reissue date:
1986
Original date:
1979
Imprint:
1st Touchstone ed. - New York : Simon & Schuster, 1986.
Format:
  • Book
  • xv, 300 p. : ill. ; 21 cm
Title Variation:
How to assert yourself, listen to others, and resolve conflicts
Note:
"A Touchstone book." Originally published: Englewood Cliffs, N.J. : Prentice-Hall, c1979. (A Spectrum book)
Bibliography:
Includes bibliographical references and index.
Contents:
  • Skills for bridging the interpersonal gap
  • Barriers to communication
  • Listening is more than merely hearing
  • Four skills of reflective listening
  • Why reflective responses work
  • Reading body language
  • Improving your reflecting skills
  • Three approaches to relationships
  • Developing three-part assertion messages
  • Handling the push-push back phenomenon
  • Increasing your assertive options
  • Conflict prevention and control
  • Handling the emotional components of conflict
  • Collaborative problem solving : seeking an elegant solution
  • Three essentials for effective communication
  • Afterward: Four steps to improved communication.
Subjects:
ISBN:
067162248X
9780671622480

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